Free VeriSM Essentials Exam VERISME Exam Practice Test

Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.Which activity is not a feature of Shift Left?

• Auto-correction of operational issues after they have occurred
• Auto-detection of potential operational issues before they occur
• Automatic incident referral to second line support
• Self service incident diagnosis

What is an objective of the Define stage in the VeriSM™ model?

• To address activities and supporting outcomes that relate to the design of a product or service
• To ensure the product or service is available for consumption
• To react to service issues, inquiries and requests from the consumer
• To take the service blueprint and perform build, test and implement activities under change control

What is one of the five components that should be considered in communication?

• Delivery mechanism
• Intention
• Perception
• Scope

How can organizational culture best be described?

• It is a collection of common practices based on the backgrounds of all employees within an organization.
• It is a reflection of the ethnicity of management and owners within an organization.
• It is a culture that is exclusively defined by the leadership of an organization.
• It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.

What is the key activity of a leader's role?

• Focus on results
• Minimize risk
• Motivate colleagues
• Set up priorities

Which is the objective of service measurement?

• To demonstrate compliance with laws, regulations and contractual commitments
• To enable service providers to manage the performance capabilities of underpinning service elements
• To enable the consumer to understand the costs of providing the service
• To quantify and qualify the results or outcomes provided by a service

New technology has led to changes within organizations. Which is one of these changes?

• Services are driven by stable management practices which discourage technology innovation.
• Services can be delivered from anywhere to anywhere.
• Services now undergo a more rigid functional change approach within organizations.
• Services that rely on traditional rigid management approaches are preferable to organizations.

What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

• Service advocate
• Service installer
• Service integrator
• Service manager

An organization wants to break out of fire-fighting mode and move to the proactive mode. On which element(s) of the VeriSM™ model should the focus be first?

• Define and Produce
• Governance
• Management Mesh
• Provide and Respond

How does governance flow through an organization?

• Via delegation from owners to a governing body, who authorize organizational capabilities to take actions to create and support the outcomes to consumers.
• Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.
• Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.
• Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.