Free Salesforce Certified User Experience Designer Exam User-Experience-Designer Exam Practice Test

Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams. Which types of process map should they produce?

• SIPOC Map
• High-Level Process Map
• Cross-Functional Flowchart
• Value Stream Map

During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity. Which three standard use cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

• Quick access to Lightning Dialer
• Perform common tasks without navigating away from page
• Access to view a list of records favorited for quick access
• Access to a consistent custom help menu across the org for all users
• Access at any time to a customized set of items specific to an app

Cloud Kicks wants to represent stages for opportunities within the sales process. Which Salesforce Lightning Designing System (SLDS) component should be recommended?

• Scoped Tabs
• Activity Timeline
• Progress indicator
• Path

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction. Which additional element(s) would be essential?

• Training and support planning
• User interface planning
• Onboarding planning
• Voice and tone planning

Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields. What could improve form readability?

• Improve form security by adding a challenge-response test.
• Create a three-column grid to reduce the form length.
• Replace field labels with placeholder text.
• Add section headers to visually separate fields into groups.

What are two benefits of inclusive design? Choose 2 answers

• Removing the need for 508 compliance
• Extending access to more users
• Reducing friction for users in achieving their goals
• Tailoring a solution to one type of user

Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

• Training and support for planning
• user interface planning
• deboarding planning
• voice and tone planning

Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created. Which tool should a UX Designer use to document user goals, common tasks, and pain points?

• Storyboards
• Wireframes
• User Personas
• User Journeys

Which criteria should the designer consider when selecting users for testing?

• Traits dissimilar to customer personas
• Traits similar to friends and family
• Traits similar to customer personas
• traits of the most common demographic and ability

A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which two design considerations should be made when planning for this site?

• Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.
• Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
• Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.
• Colors may have different culture meanings in different countries, changing the intent of UI elements.