Free Strategic Communication in Total Rewards Exam T4 Exam Practice Test

The circular models for communication reinforce which concept for HR professionals?

• Client meetings and work pressures may distract the receiver from interpreting the message.
• Communication is a top-down process initiated by external vendors.
• Creating key messages is vital to the overall success of communication.
• Soliciting and receiving feedback from the receiver is a critical aspect of communication.

When should the communication campaign be evaluated?

• Immediately following the creation of the campaign
• Whenever the data is available to the communications team
• After the initial rollout and again four to six months later
• When financial resources become available

Why is it important to be aware of organizational changes when managing a communication campaign?

• Because any significant change will require a new campaign
• Because the success of any communication campaign relies upon a lack of change
• Because they may result in changes to the campaign, timeline or budget

Which of the following best explains why it is important to link manager rewards to effective communications?

• It guarantees manager support
• It focuses on the need for improved managers communication skills
• It holds managers accountable for the roles they play in communications
• It ensures employees receive the intended message

Which statement best defines the concept of "sphere of experience"?

• Anything that distorts the original message
• The education level of the receiver that distorts the message
• The perceptions of each sender and receiver that influence communication
• The constantly revolving cycle of communication between a sender and a receiver

Which of the following is a reason why employees may prefer base pay over performance pay?

• Performance pay is more predictable.
• Base pay is directly related to their performance level.
• They dislike uncertainty about their compensation.
• Market conditions are always changing.

Which of the following best describes an attribute of a well-stated communications objective?

• Task-oriented
• Easily achieved
• High-level
• Tied to the business

Which best describes the fundamental purpose of communication?

• Shared understanding between a sender and receiver of information.
• Decreased costs associated with total rewards programs.
• Distribution of information.
• Elimination of noise.

A particular organization wants to include in their compensation system some element of organizational performance linkage, while at the same time it wants to encourage employee commitment. In addition to base pay, which of the following would most likely be included in this compensation mix?

• merit pay
• piece rates
• profit sharing
• targeted incentives

As a human resource consultant, you have been asked to provide some rationale why an organization may decide to use base pay as a cornerstone for a compensation scheme. Which of the following notions would you advance in supporting your argument?

• It provides an organization with more labour flexibility in the allocation of tasks.
• It guarantees employee performance and aligns salaries to performance.
• It is the most popular; hence, the organization should use it.
• Unions are most likely to agree with management's approach, given this scheme encourages individual performance.