Free Apple Service Fundamentals Exam SVC-19A Exam Practice Test

How do you access Control Center from the home screen on an iPhone 8?

• Swipe from left to right.
• Swipe up from the bottom of the screen.
• Swipe from right to left.
• Swipe down from the top of the screen.

Please refer to the following information to answer the questions on the right.Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.Which two of the following behaviors will not help Baron understand Lucille's issue? (Choose two.)

• Remain silent until Lucille is done.
• Try to prove that Lucille is wrong about the issue.
• Reflect what Lucille says.
• Immediately suggest a solution to Lucille.
• Use appropriate body language to acknowledge Lucille's issue.

Please refer to the following information to answer the questions on the right.Rachel is starting a repair on a three-year-old MacBook Pro.After opening the device, she takes some time to visually inspect the top case assembly with battery.During an embedded battery inspection which of the following issues should Rachel look for? (Choose two.)

• Updated battery firmware
• Dot imprints
• Battery is the correct color
• Scratches
• Battery-compliance shipping label

From the following, select the best description of cosmetic condition that would be included in good case notes.

• Case is dented like it was dropped
• Badly dinged in addition to crack
• Significant dent in lower right corner suggests impact
• Big ding; probably dropped or thrown

Which of the following is a valid ESD safety precaution?

• You should place ESD-sensitive circuits on top of metal work surfaces.
• Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.
• Do not wear polyester clothing while working on ESD sensitive components.
• Always handle logic board by grasping the heat sinks.

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?

• How is the rest of your experience with the iPhone, aside from the dropped calls?
• Do you find that you are driving in a car when these dropped calls occur?
• Are you in an elevator or a parking garage when the iPhone drops the calls?
• Could you please tell me about the situations when your iPhone drops calls?

Which of the following are required to setup iTunes backup with an iPhone 8? (hoose two.)

• Encrypted volume on Mac or PC
• Lightning to USB Cable
• iCloud account
• Computer compatible with iTunes
• iTunes Store account

When servicing devices with embedded batteries, your primary concern should be for your own safety and those around you.Which of the following considerations are workstation requirements when servicing these devices? (Choose two.)

• Keep paper at least 1 feet (0.3m) away.
• Keep 8 to 10 cups of water within arms reach.
• Always wear safety glasses when performing repair work.
• Ensure there is a water or an ABC/CO2fire extinguisher nearby.
• Keep combustible materials away from the work area.

Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?

• Any components
• The heat sinks
• The connectors
• The edges of the logic board

You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.If the issue is with the device software, which of the following are possible causes? (Choose three.)

• Sleep/Wake button
• Faulty video board
• Third-party software
• User-installed data such as images or documents
• The operating system
• Damaged display
• User installed parts