Free Slack Certified Admin Exam Slack-Certified-Admin Exam Practice Test

Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.How should Asher respond to this request?

• Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
• Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
• Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
• Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

When advising team members on the best practices of threading, what should you tell them is an effective way of using threads?

• To use slash commands without disturbing the rest of the channel members
• To add responses such as ''thank you'' or ''I'm looking into it'' without cluttering the channel needlessly
• To make multiple discussions in the same channel easier to follow
• To ensure that others in a channel will be notified of new messages

Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt want to keep #bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.What should Britt do?

• Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.
• Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats.
• Remove all members from #bread-buds, and invite them to #carbohydrate-chats.
• Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds.

A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners formore details.True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.

• True
• False

Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.How should Shonda address this request?

• Navigate to the 'Customize Slack' page and disable the addition of custom emoji, which will also remove existing custom emoji.
• Direct Brian to the 'Customize Slack' page, where he can delete or replace the inappropriate emoji.
• Navigate to the 'Customize Slack' page, where Shonda can remove the custom emoji.
• Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.

Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.What information should the Workspace Admin provide to help Mayim?

• The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
• The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
• Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
• The number of messages posted in the #help-hr triage channel over the past 30 days

Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.What does Brian need to do?

• Turn on Corporate exports to retrieve private data and store it elsewhere.
• Contact Slack to set message and file retention policies at the Organization level to 'Keep all messages'.
• Enable DLP and quarantine all messages and files that need to be archived.
• Use a third-party eDiscovery app to retrieve and store data in a data warehouse.

Andrew is the Primary Org Owner for this company's Enterprise Grid org, which consists of three workspaces. Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces' settings.Which role should Andrew give Frank in Slack?

• Member
• Workspace Admin
• Multi-channel Guest
• Primary Org Owner

Nicole manages the global onboarding for new hires at her company.Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

• Create a 'How to use Slack guide' and post it in all of the team-specific channels so that the new hires see it.
• Create a custom Slackbot response that welcomes teammates to channels when the words 'new hire' are used in Slack.
• Email a 'How to use Slack guide' to new hires before they start.
• Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to 'How to use Slack' guides.

Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of 'App Approval Ambassadors' in addition to their Workspace Owners. These 'Ambassadors' will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.How can the Org Admin ensure that these 'Ambassadors' are able to most efficiently approve or deny apps?

• Have the 'Ambassadors' conduct app review in the channel, using emoji to alert the Admins to whitelist the app.
• Promote the 'Ambassadors' to Workspace Owners in Slack.
• Promote the 'Ambassadors' to Workspace Admins in Slack.
• Add the 'Ambassadors' as 'selected members or groups' to manage Approved Apps.