Free EXIN SIAM Professional Exam SIAMP Exam Practice Test

The CIO is about to establish a project to transition ZYX to a SIAM operating model.Which are the most important governance requirements to initially focus on, given the situation of ZYX?

• At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place
• Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution
• in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced
• The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model

SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for.hostingnetworksapplication development and supportdesktop and laptop supportIn order to avoid reliance on single providers, the CEO wants to use two different providers for each of these types of services. The CEO also wants to ensure that the costs for the service integrator are as low as possibleIt is clear that there is a single structure needed for the service integrator contract. Which contract structure is the most appropriate for ZYX?

• Adopt the same structure for the service provider contracts
• Adopt a single structure for the service provider contracts.
• Adopt a few different structures for the service provider contracts
• Adopt custom structures for each service provider contract

The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy. This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board. What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

• Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it
• Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know
• Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy
• Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced

The CEO of ZYX is proposing a big bang approach for the SIAM implementation. For what reason does the CEO propose this?

• ZYX has a number of smaller contracts ending within the next few months
• ZYX needs to quickly achieve organizational changes in different business units
• ZYX would have a clean break from legacy issues including undesirable working practices
• ZYX is unwilling to accept the increased risk of a phased implementation

ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.The decision has been made to consolidate services into four service groups (in order of proportion of the services)OUTSCO: service desk, desktop and laptop support services, networking, infrastructure supportZYXS bespoke application support and developmentZYXD data centers and hostingBANKSCO: BCT and BNK application supportServices from all other current service providers will be transitioned into these service groups astheir contracts expireAfter the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

• O BANKSCO
• O OUTSCO
• O ZYXD
• ZYXS

ZYX has appointed SIAMRUS and the service management staff from ZYXS as a hybrid service integrator They will use the SIAM model from SIAMRUSThe IT staff from ZYXS and ZYXUK will form a new internal service provider. ZYXSAPP. ZYXSAPP will provide the services for application development and application supportZYXH will provide the retained capabilities The contract with OUTSCO will not bo renewed ZYX wants to start planning the implementation of the SIAM modelWhat should SIAMRUS do that would most support ZYX?

• Lead the commercial discussions with new and legacy providers
• Review the exit management requirements in the contract with OUTSCO
• Start the activities to transition ZYXSAPP into the SIAM model
• Take on the accountability for deciding on the implementation approach

ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.This internal service provider will operate from multiple locations, which enables the provision of year-round 24-hour support.A capability framework for application development and support is drawn up for the new internal service providerWhat will the development of the capability framework help to address?

• Establish a process forum for application development and support
• Map skill levels for application development and support roles
• Support effective working between staff in the different locations
• Understand the boundaries and interactions with other service providers

The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.What should the IT Director do?

• Adopt the SIAM strategy proposed by SIAMRUS for ZYX
• Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK
• Design a new SIAM strategy ignoring the report from SIAMRUS
• Design a new SIAM strategy using the report from SIAMRUS as input

ZYX decides to go with SIAMRUS as the service integrator.The SIAM Project Board has recognized there will be challenges to making the changes required to the attitude and behavior of individuals and the culture of the ZYX companies that are necessary for a successful transition to a SIAM modelWhat is the best approach that should be taken to ensure success with organizational change management (OCM)?

• a ngid governance structure should be enforced from the onset of the transition to the SIAM ecosystem to create awareness and to solve the existing problems with service providers having goals or interests that are in conflict with those of ZYX
• As SIAMRUS holds the primary responsibility for OCM on behalf of ZYX, SIAMRUS should actively engage in ADKAR activities from the beginning of the Discovery and Strategy stage. This will avoid organizational uncertainties in the Implementation stage.
• ZYX and SIAMRUS should both focus their OCM activities on relationships and interfaces with new and existing service providers from the beginning of the transition in order to ensure a smooth transition of the service providers into the SIAM ecosystem
• ZYX should commence OCM activities as part of the Plan and Build stage, specifically focusing on weak or missing ADKAR elements This will reduce the nsk of resistance to change and employees reverting to undesired behavior

ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.All other service providers with rolling contracts will continue to provide their servicesThe CIO has asked for the development of a tooling strategy for the SIAM ecosystem.The CEO wants to achieve an optimum balance between cost and data integrity. What tooling strategy should ZYX use?

• All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset
• All service providers use the OUTSCO toolset within six months after transitioning to SIAM
• All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.
• All service providers use their own toolsets and integration will be achieved through re-keying