Free EXIN SIAM Professional Exam SIAMP Exam Practice Test

One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.What is the best way of doing this?

• Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis
• Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views
• Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect
• Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes

The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage. Given this stage, SIAMRUS is not appointed as the service integrator yet. The first task assigned to SIAMRUS is to analyze the current ZYX services and service providers.OUTSCO has refused to provide any information to SIAMRUS because they are a competitor SIAMRUS still needs information to create a baseline assessmentWhat is the best approach for SIAMRUS to get the necessary information about OUTSCO and its services'?

• Analyze the current and historic OUTSCO related incidents recorded in the ZYXS service desk tool
• Ask the ZYXH contract governance team to formally instruct OUTSCO to provide the information
• Rely on the analysis of services and providers included in the report prepared by the CIO
• Review the OUTSCO contract and performance reports with the ZYXUK service delivery managers

The ZYXS IT Director has proposed to the CIO that ZYXS should be the service integrator in the new SIAM model. The CIO wants to validate if the necessary capabilities exist in ZYXS. The CIO has asked SIAMRUS to perform the assessment.What is the first activity that SIAMRUS should carry out?

• Compare the ZYXS service integration capabilities with the SIAM objectives and the target SIAM model
• Assess the existing capabilities of each team in ZYXS and determine if they are at the required maturity
• Identify and then map the stakeholders, process owners and managers for all services across ZYX
• Prepare a heat map to provide a graphical summary of capabilities and show it to the CIO

ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurementWhich is the best metric?

• Amount of changes not submitted to the CAT on-time
• Consistent achievement of high-quality service provider changes
• Number of normal changes not recorded by the service provider
• Percentage of approved changes achieving the stated outcomes

ZYX has appointed SIAMRUS and the service management staff from ZYXS as a hybrid service integrator They will use the SIAM model from SIAMRUSThe IT staff from ZYXS and ZYXUK will form a new internal service provider. ZYXSAPP. ZYXSAPP will provide the services for application development and application supportZYXH will provide the retained capabilities The contract with OUTSCO will not bo renewed ZYX wants to start planning the implementation of the SIAM modelWhat should SIAMRUS do that would most support ZYX?

• Lead the commercial discussions with new and legacy providers
• Review the exit management requirements in the contract with OUTSCO
• Start the activities to transition ZYXSAPP into the SIAM model
• Take on the accountability for deciding on the implementation approach

ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.This internal service provider will operate from multiple locations, which enables the provision of year-round 24-hour support.A capability framework for application development and support is drawn up for the new internal service providerWhat will the development of the capability framework help to address?

• Establish a process forum for application development and support
• Map skill levels for application development and support roles
• Support effective working between staff in the different locations
• Understand the boundaries and interactions with other service providers

The planning for NEWGEN has startedZYXS will be the service integratorOUTSCO will provide application support servicesNETSCO will provide network services.PAYSCO is asked to continue to provide payroll servicesUsers are happy with the services of PAYSCO The contract with PAYSCO has 2 years left to run This is 18 months after the expected completion date ot the implementation of the SIAM model Initial discussions by ZYXS with PAYSCO have indicated that PAYSCO does not want to make any contractchanges to support the SIAM model.Given this constraint what is most likely to be the best method to plan for onboarding PAYSCO?

• Ask to terminate the existing PAYSCO contract earlier than agreed on for an additional fee Engage in the market to source a replacement payroll service provider
• Implement an interim operating model for the management of PAYSCO Manage the ongoing relationship with PAYSCO to align operations to the SIAM model
• Renew PAYSCO's current contract to NETSCO OUTSCO will manage PAYSCO as a subcontractor under a new SIAM based contract between ZYX and OUTSCO
• Wait until the current contract expires to onboard PAYSCO Until then, PAYSCO will operate outside of the SIAM model to avoid the need for contract changes

The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.The service integrator wishes to address this problem with NETSCO What action should the service integrator take?

• Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.
• Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract
• Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.
• There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .

The corporate strategy of ZYX contains these objectives:Ensure delivery against contractsInvest in and tram all ZYX staffReduce operating costsBe ready to adapt to changeThe ZYX strategy requires that the costs of the service integrator should be as low as possible, and that service levels and high-quality services should be achieved at all times. The CEO wants the new SIAM model to be in place as soon as possibleOUTSCO is a global provider of a range of services, including service integration They have a good reputation as a flexible and reliable service integrator who is willing to amend their SIAM model. They are in the last year of a 10-year contract to provide outsourced services to ZYXUK. Over the last two years the performance and quality of their services has decreasedSIAMRUS is a global provider of service integration services in the manufacturing sector They use a standardized SIAM model with limited flexibility SIAMRUS recently created an outline SIAM strategy for ZYXUK: proposing that they should be the service integrator.ZYXS is experienced in the service management of corporate services including managing the delivery of service providers The ZYXS IT Director used to be a senior service manager in a small service integration company The ZYXS office location is almost at capacity with no possibility of expansion ZYXS are the developers of NEWBNK, which is strategic to the future of ZYXThe CEO wants to retain as many of the existing service providers as possibleWhich is the most appropriate structure and sourcing approach for choosing the service integrator for ZYX?

• OUTSCO as a hybrid service integrator, acting with the service management function of ZYXS
• OUTSCO as an external service integrator, providing service integration services to ZYX
• SIAMRUS as an external service integrator, providing service integration services to ZYX
• ZYXS as an internal service integrator, transferring their application and support services into ZYXD

ZYX has used a phased approach for implementing the SIAM modelZYXS is the service integrator and provides the service desk for the SIAM ecosystemNETSCO had all network services transitioned to themOUTSCO has been selected to provide hosting servicesThe next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implementedWhat approach should be taken to resolve incidents and problems caused by the transition of services?

• Complete the transition over a weekend when the number of people using the services will be low
• Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes
• Establish a data room containing all information about the services so that facts and data can be quickly checked
• Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO