Free Salesforce Certified Slack Administrator Exam Salesforce-Slack-Administrator Exam Practice Test

Your company is on the Slack Enterprise Grid plan. The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.What should the marketing team do to request access for these consultants? (Select the best answer.)

• invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.
• Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
• @mention their Workspace Admin in the appropriate #proj channel to request guest
• Direct message (DM) an Org Owner requesting that their consultants be added as guests.

Incident managers at your organization use ServiceNow to prepare, detect, contain, and remediate major incidents What is the benefit of integrating Slack with an app like ServiceNow?

• Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
• Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
• InCe9ratin9 an app means you never have to log in to the app natively.
• Integrating an app allows you to bypass security settings since they’re not applicable in Slack.

The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day.The Sales team travels often and prioritizes time with customers. They don’t have a lot of time toattend training.Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

• Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
• Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
• Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
• Survey the Sales team to understand what currently makes their job difficult and determine which apps/ integrations and workflows to prioritize.

Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces, but are allowed to join other workspaces if they want to.What is the main benefit of this Grid design?

• Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.
• Members experience less context switching when they are given the chance to access several workspaces.
• There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.
• Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org- wide policy and process decisions.

Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt want to keep #bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.What should Britt do?

• Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.
• Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate- chats.
• Remove all members from #bread-buds, and invite them to #carbohydrate-chats.
• Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread- buds.

Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc’s drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.What should Chandler do next?

• Create a public channel for co-ordination, but continue using group DMs, and DMs for content that needs to stay private.
• Continue using the group DM, and invite the new members to it.
• Start a new group DM with only the new members of the team.
• Convert the group DM to a private channel, and then invite the new members.

You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.This onboarding step is currently done manually. Every week, the HR team sends individual emails to each new employee with guidance on how to request access to different tools. Employees are then required to follow up in an email to the IT support team, sometimes requiring back and forth dialogue, until your IT team has the required information to complete each request.Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes?(Select the TWO best answers.)

• Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.
• Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.
• Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
• Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.

During a re-org within your organization, a decision is made to rename the Information Technology (IT) department to Business Technology (BT). As a result of this change, a large number of channels will need to update the prefix #it- to #bt-. The individual who created the #it-channels is no longerwith the organization.What is the most efficient strategy to ensure the channel prefixes are updated?

• Use your preference menu to create an automatic keyword notification for IT and BT.
• Promote members leading the IT to BT department name change initiative to the Channel Manager role In the key channels.
• Write a script using the channels API to rename all channels with "#it-to "#bt-" in bulk.
• Join all public IT channels and request access to private chanpefs.in order to update the channel settings.

You are a Workspace Admin in your organization's Slack Pro instance. Your colleague notifies you that a user who was recently terminated is still active on Slack and causing a disturbance in the #general channel. Usually employees who are terminated are automatically deprovisioned in Slack through the SCIM API.After investigating, you discover that your identity provider (IdP), Okta, is down. Which immediate steps should you take to address the issue?

• Change the member's email to a dummy email and perform a force loo out so they will not be able to log back in.
• Temporarily make the ^general channel read-only, delete the offensive messages left by the member, and reach out to the member s previous manager asking them to intervene until the issue with Okta is resolved.
• Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
• Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.

A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.What should the team do to prepare for this milestone most effectively?

• Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack’s admin capabilities.
• Meet with key business units to identify and measure opportunities to improve productivity using Slack.
• Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.
• Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.