Free Salesforce Certified Sales Representative Exam Salesforce-Sales-Representative Exam Practice Test

After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

• Base the pitch on what the prospect has explicitly told them in previous conversations.
• Base the pitch on the sales rep's company's proven, most successful product lines.
• Base the pitch on discovery research into the prospect's customers' challenges.

A sales representative wants to drive the adoption of a new product with a customer. How should the sales rep address the customer's question: "What's in it for me?"

• Offer a product sample.
• Articulate the business value.
• Provide product documentation.

Universal Containers (UC) is starting its third fiscal quarter and wants to ensure its sales representatives' territory plans will be successful.Which activity should UC and its sales reps review mid-year to ensure success?

• Survey the sales team and get recommendations.
• Change plans to provide a fresh view on each account.
• Assess prospect and account quality to prioritize leads.

A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses.Which type of questions are they leveraging?

• Change
• Clarifying
• Confirming

Why is collaborating with departments such as marketing and service crucial to generating a new pipeline?

• To expand and improve networking skills
• To avoid competing for the best leads
• To leverage additional expertise and resources

What should the sales rep focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements?

• Industry
• Business
• People

A sales representative is working to understand a prospect's pain points, desired outcomes, and emotional drivers.In which phase of the sales process is this deal?

• Connect
• Create
• Collaborate

In which way should a sales representative drive trust through professional competency?

• Asking questions to look for common interests, personal motivators, and hesitation
• Collecting and processing information on products, competitors, and industries
• Understanding the buyer's experience in the market and years of service

How can a sales representative begin a confirming question?

• "Tell me more about..."
• "What I hear you saying is..."
• "What do you mean when...'

A sales representative wants to avoid getting a price objection during a meeting near the end of the sales cycle.Which strategy helps minimize price challenges?

• Showing a competitor pricing matrix during the meeting.
• Presenting a discount at the beginning of the conversation.
• Building in value-based conversation from the beginning.