Free Salesforce Certified Sales Representative Exam Salesforce-Sales-Representative Exam Practice Test

A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled.What should the sales representative check to fulfill the order through a different warehouse?

• Product inventory
• Shipping time
• Pricing information

Before a sales representative can close a deal, they are providing the deadlines, payment schedule agreement, and requirements of the engagement.Which document is the sales rep preparing to finalize this deal?

• Statement of work
• New order form
• Master service agreement

How should a sales representative use a client profile during the sales process?

• To create messages that appeal to a broad audience
• To build a standard message to maximize return on investment (ROI)
• To tailor a message to meet a target audience's needs

A customer has questions about the features of one product they are evaluating. What is the first step the sales representative should take to address this?

• Supply product references.
• Schedule new product demo.
• Dispatch service technician.

How can whitespace analysis improve a sales representative's account management strategy?

• Analyzes contract length and segment to identify retention opportunities.
• Identifies key stakeholders and decision makers to nurture relationships.
• Determines current products and opportunities to sell additional products.

A sales representative is assigned to high-value prospects. What can the sales rep do to gain their interest?

• Identify potential trigger events as the reason to reach out to prospects.
• Connect with customers associated with the prospect on social media.
• Focus on personal details when communicating with the prospect.

A sales representative is in the closing stages of a deal and wants to summarize the benefits their solution provides to the customer.What should the sales rep use to build their business case?

• Value map
• Contract review
• Feature list

A sales representative wants to track which opportunities in their pipeline contain items that customers need for an event next month.How does tracking this help the sales rep manage risk?

• These deals must be assigned a surcharge.
• These deals can be expedited it required.
• These deals can move to the next stage.

A sales team knows the importance of building an accurate forecast.Which foundational priority should be in place to help ensure data quality across teams?

• Collaboration
• Pipeline visibility
• Sales process

A sales representative worked with a primary account for the past year. They want to make sure they continue providing the best possible service and value to the customer.How can the sales rep comprehensively assess the effectiveness of their account management strategy?

• Performance reviews with their team
• Key performance indicators (KPIs)
• Customer satisfaction surveys