Free Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Exam Practice Test

ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

• Enterprise Sales Management
• Assets based ordering
• Mobile subscription Management
• Digital commerce

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

• The product services sold can undergo future attribute changes
• The Product sold is a device accessory such as phone case
• The product/service sold is high volume, one time billing event, such as a pay per view
• The product services sold will have child features added in the future
• The product Service sold has a recurring charge

A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

• Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
• Use Apex to be able to send the customized payload and interpret the response
• Attach an Omniscript ta task and handle the integration manually
• Recommend that this step to be handled manually by having the user navigation to the fulfillment system’s native UI …….logic

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.What two action a consultant shall recommend once the load is completed in production?

• Analyze and resolve any errors that were encountered and perform additional data load for any failed records
• Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
• Inform the business that data migration is completed and errors resolved in development
• Raise support case to retrieve a data load report to summarize the data load.

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router’s barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

• Configure a manual task Orchestration item that will launch a flow to enter the router’s barcode number and shipping tracking number.
• Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router’s barcode number and shipping tracking number
• Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router’s barcode number and shipping tracking number
• Configure a Push Event Orchestration item that will receive the router’s barcode number and shipping tracking number

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

• Bundle the similar product together to reduce the volume
• Make use of object types and attributes to better handle scalability using EPC functionality.
• Rationalize the product catalog by identifying duplicates and legacy products that can be removed
• Mark the orderable flag on the legacy system to false so that they cannot be used.

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

• Implement a callout orchestration item to execute a request on the fulfillment system for activation
• Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
• Implement a milestone orchestration item to execute request on the fulfillment system for activation
• Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

• Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
• Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
• Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
• Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

• Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
• Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
• Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
• Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

• Service Account
• Place
• Premise
• Address