Free Salesforce Certified Administrator Exam Salesforce-Certified-Administrator Exam Practice Test

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by theUC customer support team. The same team will now be working some of UC's Cases.Which two options should the administrator use to help the support team?Choose 2 answers

• Configure a flow to assign the cases to the queue.
• Use assignment rules to set the queue as the owner of the case.
• Add Cass to the existing queue as available object.
• Create a new queue and add Cases as an available object.

The administrator for AW Computing is working with a user who is having trouble loggingin to salesforce.What should the administrator do to identify why the user is unable to login?

• Review the Security token.
• Review the password history.
• Review the Password policies.
• Review the Login history

The sales manager at Cloud Kicks wants to set up a business process where opportunity discountsover 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by theuser's manager. The administrator has been tasked with creating an approval process.Which are two considerations the administrator needs to review before setting up this approval process?Choose 2 answers

• Create a custom Discount field on the opportunity to capture the discount amount
• Populate the Manager standard field on the sales users' User Detail page.
• Configure two separate approval processes.
• Allow the submitter choose the approver manually.

DreamHouse Realty regularly processes customer requests for warranty work and would like tooffer customers a self-serve option to generate cases.Which two solutions should an administrator use to meet this request?Choose 2 answers

• Web-to-Case
• Case Escalation
• Case Queues
• Email-to-Case

An Administrator supporting global team of salesforce users has been asked to configure thecompany settingsWhich two options should the administrator configure?Choose 2 Answers

• Login Hours
• Password Policy
• Default Language
• Currency Local

Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.How Should the Administrator Address this requirement?

• Set the Fiscal Year to Custom and the starting month as February.
• Set the Fiscal Year to Custom and the duration to 4 quarters.
• Set the Fiscal Year to Standard and the starting month as February.
• Set the Fiscal Year to Standard and the duration to 12 months.

An administrator at Universal Containers needs a simple way to trigger an alert to the director ofsales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement?

• Set up Big Deal Alerts for the amount.
• Enable Opportunity Update Reminders
• Opportunity warning in Kanban View.
• Key Deals component on the homepage

Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.How should an administrator configure this requirement?

• Add a Partner_Discount_c field to the Opportunity
• Build separate reseller partner products.
• Use a different Opportunity record type.
• Create a separate PriceBook for reseller partners.

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator thatgenerated leads for loans. DHR needs to complete the project within 30 days and has maxed out itsbudget for the year.Which AppExchange item should help the administrator to meet the request?

• Lightning Data
• Lightning Community
• Flow Solutions
• Bolt Solutions

An administrator has reviewed an upcoming critical update.How should the administrator proceed with activation of the critical update?

• Activate the critical update in a sandbox.
• Allow the critical update to auto-activate.
• Activate the critical update in production.
• Allow the critical update to auto-activate in a sandbox.