Free Salesforce Certified AI Specialist Exam Salesforce-AI-Specialist Exam Practice Test

A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.How does Einstein Copilot handle user requests In Salesforce?

• Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message.
• Einstein Copilot will perform an HTTP callout to an LLM provider.
• Einstein Copilot analyzes the user's request and LLM technology is used to generate and display the appropriate response.

Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests.What should an AI Specialist recommend to generate this email?

• Standard email marketing template using Apex or flows for matching interest in products
• Custom sales email template which is grounded with interest and product information
• Standard email draft with Einstein and choose standard email template

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

• Einstein Reply Recommendations
• Einstein Service Replies
• Einstein Grounding

An AI Specialist needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder.According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?

• Assign the Prompt Template User permission set and enable Sales Emails in Setup.
• Assign the Prompt Template Manager permission set and enable Sales Emails in setup.
• Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.

Universal Containers (UC) is tracking web activities in Data Cloud for a unified contact, and wants to use that in a prompt template to help extract insights from the data.Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for DC to do this?

• Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition.
• Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.
• Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM).

An AI Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts.Which approach should the AI Specialist recommend to achieve this use case?

• Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.
• Fine-Tune the standard foundational model due to the complexity of the data.
• Deploy UC's own custom foundational model on this data first.

Which business requirement presents a good use case for leveraging Einstein Prompt Builder?

• Forecast future sales trends based on historical data.
• Identify potential high-value leads for targeted marketing campaigns.
• Send reply to a request for proposal via a personalized email.

How does an Agent respond when it can't understand the request or find any requested information?

• With a generated error message
• With a general message asking the user to rephrase the request
• With a preconfigured message, based on the action type

An AI Specialist is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends.What functionality allows the AX Specialist to achieve this?

• User Utterances dashboard
• Agent Event Logs dashboard
• AI Audit & Feedback Data dashboard

An AI Specialist is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform.What is the correct method for the AI Specialist to assign actions to an Agent?

• Assign the action to a Topic First in Agent Builder.
• Assign the action to a Topic first on the Agent Actions detail page.
• Assign the action to a Topic first on Action Builder.