Free Certified Salesforce Sales Cloud Consultant (WI23) Exam Sales-Cloud-Consultant Exam Practice Test

The sales team at Cloud Kicks has been late meeting project deadlines and missed multiple meetings.What should the consultant recommend to the project manager?

• Bring additional resources from the consulting firm to the project.
• Confirm that the statement of work (SOW) Is realistic.
• Revisit the communication plan and set up more frequent check-ins.

Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic. Which option should a consultant recommend to meet this requirement?

• Install the Salesforce Adoption Dashboards package from AppExchange.
• Create a custom report based on Lightning Exit By Page Metrics.
• Create a custom report based on Lightning Usage By Browser Metrics.

Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team. Sales management wants to track data completeness.Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?

• Record Count
• User Adoption
• Field Usage

At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assignedsales ops specialist and sales engineer have appropriate access to Accounts and Contacts. The organization-wide defaults (OWD) for Contact are set to 'Controlled by Parent’.Which solution should the consultant recommend to share Contacts?

• Add the Sharing button to the page layout so sales reps can share Contacts.
• Set up Account Teams with defaults for each sales rep.
• Change the Contact OWD to Private and create sharing rules to grant visibility.

Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward.Which tool should a consultant recommend to meet the requirement?

• Salesforce Inbox
• Enhanced Email
• Einstein Activity Capture

Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agentsare using a mobile device or a browser to access Salesforce.What should the consultants do to efficiently analyze how users are logging in to Salesforce?

• Create a custom report on the User object.
• Review the login history on the user record.
• Create a User report and filter by Login Subtype.

The Cloud Kicks marketing team purchased a marketing automation tool and is implementing a lead qualification process. The sales director provided key attributes and activity history of the ideal lead. What should the consultant do to help marketing improve the process?

• Create reports based on the sales metrics provided in the marketing automation tool and train marketing users to identify and qualify leads.
• Develop the Lead score and grade in the marketing automation tool to automatically determine when a lead should become qualified.
• Set up the marketing automation tool to send prospects to the sales director and ask sales reps to assist in the qualification process.

Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.Which option should a consultant recommend to meet the requirements?

• Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
• Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
• Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.

Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later.What should a consultant do to ensure clean leads for the marketing reps?

• Create a formula field on Lead for duplicates.
• Create a Validation Rule to find duplicates.
• Run a duplicate job with a Matching Rule.

Cloud Kicks needs to set sales quotas for all sales reps.Which solution should the consultant consider?

• Use the Data Import Wizard.
• Enable Forecast Quotas from Setup.
• Assign quota values by profile.