Free Salesforce Certified Platform Administrator II Exam Plat-Admn-301 Exam Practice Test

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.How should an administrator ensure cases are properly prioritized?

• Auto-Response Rules
• Escalation Rules
• Assignment Rules
• Workflow Rules

Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.Which two tools should the administrator use to update the owner of these leads? Choose 2 answers

• Bulk API
• Mass Update
• Dataloader.io
• Import Wizard

Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account.What kind of field should the administrator create in the custom object?

• Lookup Relationship
• External Relationship
• Hierarchical Relationship
• Master-Detail Relationship

After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis.how should the administrator acquire this data?

• Create a report of Accounts and export it to Excel.
• Query and export the Account History object using Data Loader.
• Use the Data export service in setup.
• Create a list view of Account History and print using the Printable View action.

Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30% of records have a use case filled out with varying text strings.What should the administrator recommend?

• Write a record-triggered flow that populates the Use Case field when an opportunity is closed.
• Create a validation rule and add the Use Case field to the Stage Guidance in Path.
• Make the Use Case field required on the master Opportunity layout.
• Use a quick action with the Use Case field in the layout, and add it as a Lightning component.

An administrator created a new custom object. When trying to upload new records to the custom object using.Date Loader, they are unable to see the new custom object in the list of available objects. What should the administrator do to resolve the issue?

• Assign a permission set to give them access to the new object.
• Check the Field-Level Security of the new custom object’s Name field.
• Ensure Allow Sharing is checked on the custom object.
• Confirm the object us marked as deployed and not in development.

An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf.What will happen to the Sales user's record access after running this flow?

• Read access will be lost to the record.
• Edit access will be lost to the record.
• Record Access remains the same.
• A new record owner will be assigned.

A sales rep at Ursa Major Solar was assigned to a role under their manager and is the record owner of several opportunities; however, the sales rep is missing from the manager's forecast.What should the administrator review to solve this issue?

• Enable owner adjustment
• Enable manager adjustments
• Allow Forecasting
• Allow Override Forecasts

An administrator is Informed that an employee has Just resigned and needs all access removed Immediately. This user is the owner of 4,000 records and the sole recipient or 57 email alerts. Management will need at least a month to find a replacement. The email administrator has already revoked their email access.What action should be taken to ensure the user's access is immediately revoked?

• Go into the user record and uncheck the Lightning User checkbox.
• Go into the user record and freeze the user.
• Go into the user record and set the login hours to None'.
• Go into the user record and delete the user,

Ursa Major Solar customer records have a lot of fields and Lightning components to give users a variety of information and available functions. Recently,usrrs have noted that their pages take a long time to load and it's starting to negatively impact their experience.What should the administrator do to help diagnose where improvements can be made?

• Check the debug logs found in the Environment section of Setup.
• Click Analyze from the Lightning App Builder toolbar.
• Review the debug logs from the Developer Console.
• Use the Apex debugger while loading a customer record.