Free Pega Certified Business Architect (PCBA) 84V1 Exam PEGAPCBA84V1 Exam Practice Test

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.Which routing approach do you use?

• Route to a work group based on the location.
• Route the request to a manager who assigns the agent.
• Route requests to a skilled work group.
• Route to a skilled member of a work group.

A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.Select the case type relationship that satisfies the requirement.

• Configure checkout request as a child case of hotel review.
• Configure hotel review as a child case of the checkout request.
• Configure hotel review as a parallel process to the checkout request.
• Configure both checkout request and hotel review as top-level cases.

Consider the following user story:As a customer, I want to be able to cancel an open service request at any time.Select the configuration option that satisfies the user story.

• Configure the Cancel button on the user views to resolve the case.
• Add an alternate stage to the case life cycle.
• Add a case wide action to the case workflow.
• Add a stage-only action to each stage in the case workflow.

A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.How do you design the report?

• Summarize the regional cost centers by count.
• Summarize the case ID column by count.
• Define a function for the cost center column to total the case IDs.
• Create a filter for each cost center and count the case IDs.

A government application provides field placeholder values to help users enter the correct data. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.Which configuration applies the font styling requirement on the field placeholder values in the application?

• Update the existing Default theme text entry.
• Upload a new application theme.
• Run a case type that uses the component and change the font on the view.
• Add a new theme text entry to the application theme.

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.To meet this requirement, you design a case with a________________.

• change stage step to allow the employee to route to the manager
• step that routes to the manager
• process that routes to the manager
• stage to route requests to the manager

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.How do you satisfy this security requirement?

• Add the analyst to both the Author role and the Case Manager channel interface.
• Update the Author role to include the required analyst reports.
• Add the analyst to the Manager role.
• Create a new Analyst role with the required access.

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

• Configure the case type to create temporary cases.
• Add a decision shape to the process.
• Configure the stage to resolve the case.
• Add a Persist case step to the case life cycle.

Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)

• An accountant wants to list the largest order for the last month, for each customer account.
• A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
• A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
• A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.

Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)

• Configure the request type as a weighted condition.
• Configure a time period for the request date as a weighted condition.
• Configure the apartment address as a weighted condition.
• Configure the apartment address as a basic condition.
• Configure the tenant name as a basic condition.