Free Certified Pega Decisioning Consultant 8.8 Exam PEGACPDC88V1 Exam Practice Test

U+ Bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000. What do you configure in the Next-Best-Action Designer to achieve this outcome7

• Engagement policy condition
• Audience
• Customer segment
• Prioritization formula

U+ Bank has recently defined two contact policies:

• Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.
• Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?
• Paul rejected the Reward card offer once in contact center.
• Paul rejected the Reward card offer once on the web channel.
• Paul rejected other credit card offers twice on the web channel and once in contact center.
• Paul rejected other credit card offers once on the web channel and once in the contact center.

U+ Bank has recently implemented Pega Customer Decision Hub™. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.What else do you configure for the new treatments to be present in the next-best-action recommendations?

• Create a channel strategy specifically for web.
• Change the generated decision strategy.
• Modify the Next-Best-Action Framework strategy to cater to the new web channel.
• No need to do anything. The strategy is auto-generated.

U+ Bank wants to use Pega Customer Decision Hub™ to display a credit card offer, the Standard Card, to every customer who logs in to the bank website. What three of the following artifacts are mandatory to implement this requirement7 (Choose Three)

• Customer engagement policies.
• An action and the associated web treatment.
• Real-time containers.
• Customer contact policies.
• A business structure.

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.Which arbitration factor do you configure to implement the requirement?

• Context weighting
• Business weighting
• Propensity
• Business value

U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.As a decisioning architect, how do you recommend the bank implements this requirement?

• Create an external email treatment and use an external tool to design the email.
• Create an external email treatment and use Customer Decision Hub to design the email.
• Create an internal email treatment and import the email content HTML.
• Create an internal email treatment and use Customer Decision Hub to design the email.

The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.Which option allows you to implement the business requirement?

• Volume constraints
• Outbound channel limits
• Suppression policies
• Suitability rules

U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.Which type of outbound interaction do you configure to implement this requirement?

• Scheduled update
• Security event
• Customer event
• Priority communication

To access a property from an unconnected component, you use the

• customer-dot-property construct
• property value
• component-dot-property construct
• dot-property value directly

U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.What do you need to define to implement the business requirement?

• Applicability rules
• Customer contact limits
• Suppression policy
• Volume constraints