Free BCS Foundation Certificate in Business Analysis V4.0 Exam PC-BA-FBA-20 Exam Practice Test

On a business process model, how are hand-offs represented?

• By process flow lines crossing each other
• By a decision point.
• By a task spanning multiple swimlanes.
• By the process flow crossing from one swimlane to another.

What technique is useful to ensure that a holistic view is taken when conducting gap analysis?

• Payback analysis.
• POPIT™,
• Boston box.
• PESTLE.

What does the position of stakeholders on a power/interest grid represent?

• Where the stakeholders will be after the proposed change.
• Where the stakeholders should be.
• Where the stakeholders actually are at a point in time.
• Where the stakeholders believe they should be.

Which of the following is a goal of all workshops?

• Collaboration.
• Reviewing the business case.
• Creating mind maps and process models.
• Brainstorming ideas.

Which of the following lists only includes stakeholders shown on the stakeholder wheel?

• Regulators, Compliance, Owners.
• Competitors, Customers, Partners
• Competitors, Consumers, Providers.
• Contractors, Partners, Suppliers.

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?

• The number of customers who make use of their in-room mini bar
• The percentage of customers who use the leisure facilities
• The number of customers who complain.
• The percentage of customers who join the hotel loyalty scheme
• The percentage of customers who return

Which of the following BEST describes the purpose of a change strategy?

• Ensuring the simplest way for transition.
• Ensuring the quickest way for transition.
• Achieving the transition between current state and future state.
• Mapping the alternative options.

In a RACI chart, which category is assigned to the role or person performing the task?

• Responsible.
• Accountable.
• Consulted.
• Informed.

A business analyst needs to elicit, analyse and define requirements carefully in order to provide a firm basis for developing business and software solutions.What SHOULD system performance be categorised as?

• Functional requirement.
• General requirement.
• Non-functional requirement.
• Technical requirement.

A business case contains the following in its management summary:'The recommended option meets the new regulatory requirements. It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leaderNew business policies and processes will be introduced, which may temporarily reduce productivity. The action plan will be communicated to all staff at the next monthly meeting?Which TWO categories of costs and benefits are described in this extract?

• Tangible costs
• Intangible costs.
• Tangible benefits
• Intangible benefits
• Irregular costs