Free Salesforce Certified OmniStudio Consultant Exam OmniStudio-Consultant Exam Practice Test

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:* Easy access to frequent processes* 'At a glance' dashboards of customer information* Lists of customer bills, which are stored on an external systemWhich two FlexCard benefits should the consultant highlight when presenting a proposed solution?Choose 2 answers

• Guide users through complex processes
• Display differentactions based on context
• Allow customers to enter bill payment information
• Display a 360 view of the customer

A consultant has a project with the following requirement: 'Agents need to follow a standard customer greeti.... script in order to ensure brand consistency.'Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

• Input Block
• Text Area
• Headline
• Step

A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.* Low or Medium priority cases should display case data and an Update Account Info action.* High priority cases should include a red border, an alert notification, and an Escalate action.What is the most efficient way to meet these requirements?

• Create a FlexCard with two card states. Use conditions on the state to filter for priority.
• Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
• Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
• Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.What FlexCard design solution should the consultant recommend?

• Add a menue element and include all the actions
• Create a new contact FlexCard for the new actions
• Add a flyout to the existing FlexCard
• Use a block element to add these new actions

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:* Step 1: Enter account name to retrieve account information* Step 2: Review and edit account information* Step 3: Select products* Step 4: Enter payment informationFollowing best practices, what suggestion should the consultant make to improve the design?

• Remove Step 1 and prefill the account information automatically.
• Divide Step 2 into two steps, so each task is distinct.
• Use an Edit Block in Step 4 to enter payment information.
• Use Multi-select elements in Step 3 for the product list.

A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?

• They allow for calculations on matrix lookups and variables.
• They facilitate the creation of custom objects.
• They allow for the creation of custom fields.
• They enable the creation of custom code.

A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources.Which Omnistudio tool should the consultant recommend for creating these guided interactions?

• Flexcards
• Integration Procedures
• Omniseripts
• Data Mappers

A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.In this scenario, how will the calculation engine select which calculation procedure to run?

• Date modified
• Priority
• Sequence
• Date created

A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.What is the most efficient approach that the consultant can recommend to the business to meet this requirement?

• Add a new Step element with Input elements
• Add an LWC component
• Add an Input Action to a Step
• Add an embedded FlexCard

Which Omniscript element enables users to choose from a dropdown list?

• Select
• Calculation Action
• Lookup
• Data Mapper Extract Action