Free Salesforce Certified OmniStudio Consultant Exam OmniStudio-Consultant Exam Practice Test

A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client. The client has specific business requirements that thescript must meet.What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?

• Implement the Omniscript without comparing it with the client's business requirements.
• Assume that the Omniscript meets the client's business requirements without conducting a review.
• Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.
• Ask the client to review the Omniscript with their internal team.

Which of the following is a key difference between Integration Procedures and DataRaptors?

• DataRaptors can access data from external sources.
• DataRaptors can invoke multiple actions in a single server call.
• Integration Procedures can access data from external sources.
• Integration Procedures can retrieve data from multiple related objects.

A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can seekey details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.Which two FlexCards features should the consultant recommend to meet this requirement?Choose 2 answers

• Use flyouts
• Use card states
• Enable the Responsive property
• Customize the styling

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:* Step 1: Enter account name to retrieve account information* Step 2: Review and edit account information* Step 3: Select products* Step 4: Enter payment informationFollowing best practices, what suggestion should the consultant make to improve the design?

• Remove Step 1 and prefill the account information automatically.
• Divide Step 2 into two steps, so each task is distinct.
• Use an Edit Block in Step 4 to enter payment information.
• Use Multi-select elements in Step 3 for the product list.

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:* A view with information about a customer account* A list of contacts and cases associated with the account* All information should be on one screenWhat OmnlStudio tool should be used to meet this requirement?

• Customer IntellView
• Lightning Record Page
• OmniScript
• FlexCards

A pop-up window will display additional information about the campaign, such as details about the members. A button must initiate a guided process to add new leads to the campaign.Which two FlexCard features should the consultant recommend to meet these requirements?Choose 2 answers

• Block Element
• OmniScript Action
• Interaction Launcher
• Data Table
• Flyout Action

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.In what order should the consultant design the elements of the OmniScript to meet these requirements?

• Radio Input, Date Input, HTTP Action, DataRaptor Post Action
• Date Input, Radio Input, HTTP Action, DataRaptor Post Action
• HTTP Action, DataRaptor Post Action, Date Input, Radio Input
• HTTP Action, Radio Input, Date Input, DataRaptor Post Action

In which two scenarios should a DataRaptor be used?Choose 2 answers

• To retrieve an account and Its related contacts
• To retrieve today's financial news
• To send an SMS alert to the user when a process completes
• To merge the city and state fields into a single field

A business Implements FlexCards in their customer 360 view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.Which type of action should the consultant recommend to meet this new requirement?

• Redirect
• Event
• Navigate
• URL

When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?Choose 3 answers

• Prefill data for users when possible
• Replicate existing processes as-is
• Provide keystroke commands for data entry
• Divide complex processes into sections
• Provide user help text