Free BCS Practitioner Certificate in Modelling Business Processes Exam MBP18 Exam Practice Test

The following statements have been made about the process view of an organisation a) Used by employees to describe where they work in an organisation b) Defines the internally recognisable formal structure of an organisation c) Incorporates actors from a number of different organisational teams d) Emphasises the need for cooperation between actors from different parts of an organisation Which of these statements is/are TRUE?

• c and d
• a, b and c
• a and b
• d only

A business analyst has suggested that a process map should be built by first examining the product and services the organization provides. Before considering what process are needed to deliver these products and services. Which model would support this approach to building a process map?

• Proter’s value chain
• POPIT model
• Swimlane diagram
• Harmon’s organization model.

A classic car racing club has regular race days.A business analyst has produced a series of 'to-be' business process models, showing re-designed tasks and process improvements these redesigned tasks and processes include: - Monitor race positions The real-time display of race positions and lap times. - Inspect cars Cars need to comply with racing regulations and experts are required to inspect cars both beforeand after a race - Restrict accessto the cars and the pits needs to be restricted to selected people and these access restrictionsneed to be enforced - Comply with data protectionlegislation.All proposed record management systems must comply withgovernment regulation concerning data storage and access. Which of these is a functional requirement of an IT solution?

• Monitor race positions
• Inspect cars.
• Restrict access.
• Comply with data protection legislation

ANTAB specializes in manufacturing tablet computer, which are rebadged by its customers and sold under the customer’s brand name. Recently, some customer have suggested that a dual-boot tablet that can run more than one operating system would improve their competitive edge. This would require a significant changein the manufacturing process and will require a decision from senior management, supported by a business case. How would this suggestion by represented on an organization model of ANTAB’s business?

• Customer request
• Supplier input
• Output from a process.
• Factor in the external environment

LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back’s cash machine has sufficient money. The money for the cash machine has to be from the back’s cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam. LIoyd has the check the machine’s cash levels and place an order for new notes by 3pm for delivery the following working day. Which is the BEST performance measure for the task Maintain cash machine level’s?

• No orders to the cash processing center should be for cash to be used by the back tills.
• 100% of cash orders must be delivery by 3pm the same day.
• 100% of cash machine notes must be new notes.
• No cash machine outages are experienced due to insufficient cash or poor quality notes.

A trainee business analyst wishes to clarify what is meant by a task level description within the business process hierarchy. Which of thefollowing is a task level description?

• The customer finds the products they want on the company's website and places an order
• The organisation has an online channel, so customers can order directly from its website.
• The order is fulfilled by the company's Logistics team based at its central warehouse
• A Logistics team member uses a picking list to locate and pick each item on the order.

Analysis has revealed that what the business wants in the future is radically different from how it currently operates How SHOULD the business analyst proceed from this point?

• Develop an 'as is' model and define its problems before considering the 'to be' model
• Identify potential improvements that can be made to the 'as is' model, to accommodate the 'to be' model
• Do not develop a detailed 'as is' model, focus on developing a 'to be' model
• Identify tasks within the 'as is' process that are working effectively and consider them for inclusion in the 'to be' model

The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however. Itsageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario. Who will be regarded as a supplier in this scenario?

• Organisations that the analyst will approach lo research and give feedback on new equipment technology.
• The shareholders of Rich Farms Shop, who will have an input into any investment decision.
• The finance department that will manage the funds and budget for any investment project.
• The marketing department, who will ensure that the product and its marketing materials are aligned.

A business analyst has documented the following description for the task ‘Mark Script 1. Do Mark Script 2. Assessor enters student-id 3. IF system finds student-id 4. THEN display student details 5. ELSE return to step 3 (re-enter student-id) 6. Download script 7. ENDIF 8. Mark script 9. IF student fails 10. THEN write feedback comments about the script 11. ENDIF 12. Indicate that script is fully marked 13. System transfers marker fee amount to assessor’s account 14. ENDDO- end of the mark script task If an activity diagram is drawn for this task, how many flows will there be to the final c1ompletion (Shown as a bull’s eye) of the diagram?

• 1
• 2
• 3
• 4

The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers. The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support. Which of the following includes an internal and external performance measure?

• Actual number of calls answered per hour and the number of calls escalated
• Time taken to answer the phone and the average duration of a call
• Time taken to answer the phone and the maximum number of calls per hour for the company
• Average duration of a call and the actual number of calls answered per hour