Free Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exam MB-910 Exam Practice Test

A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

• emails
• CSV files
• Dynamics 365 Commerce
• Dynamics 365 Customer Insights

An air conditioning company uses Dynamics 365 Field Service.When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.You need to recommend a solution for the company. What should you recommend?

• Field Service Mobile
• Work orders
• Connected Field Service
• Universal Resource Scheduling
• Case management

You manage a call center for a company that uses Dynamics 365 Customer Service.The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.You need to help the customer service manager make the changes. Which status indicates that an entitlement must be renewed?

• Draft
• Waiting
• Active
• Canceled

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians' access to data. Which feature should you use?

• Data loss prevention policy
• Role-based security
• Environment-level security
• Row-level security

A customer needs a cost-effective sales solution that can display current news about a lead or an account.You recommend Microsoft Relationship Sales.Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

• Dynamics 365 Customer Insights
• Dynamics 365 Sales Enterprise
• Dynamics 365 Sales Insights
• LinkedIn Sales Navigator

Sales representatives need a view of all of their customers and the statistics that relate to these customers.You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.What are three possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

• Create custom forms.
• Embed Power Bl reports in a system dashboard.
• Create charts.
• Create reports in the report wizard.
• Import Excel data.

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?

• Skills
• Roles
• Rating values

A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized.Which two personalization options can you use? Each correct answer presents a complete solution. NOTE Each correct selection is worth one point.

• tile rearranging
• bookmarks
• filters
• sorting

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.You need to automate the survey process and streamline collection and analysis of responses.What are two possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

• Use Customer Voice to compile results from the existing third-party app.
• Use Power Automate to automatically send Customer Voice surveys.
• Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
• Use Customer Voice to collect and analyze survey results.
• Create surveys in Dynamics 365 Marketing by using Questionnaire.

A company uses Dynamics 365 Field Service.The maintenance manager wants to be able to add a list of to work orders to ensure that field technicians follow the same steps when servicing customer equipment.You need to explain to the manager which features are available to meet the requirement. Which feature should you use?

• Connected Field Service
• Inspections
• Microsoft Customer Voice
• Scheduling