Free Microsoft Dynamics 365 Fundamentals Exam MB-901 Exam Practice Test

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.You need to automate the survey process and streamline collection and analysis of responses.What are two possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

• Create a survey form in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
• Use Power Automate to automatically send Forms Pro surveys.
• Use Forms Pro to compile results from the existing third-party app.
• Use Forms Pro to collect and analyze survey results.
• Create surveys in Dynamics 365 Marketing by using Questionnaire.

A manufacturing company uses Dynamics 365 Supply Chain Management. The company is working on a production order that will span several months.The company wants to determine what raw materials must be purchased to complete the current production cycle.You need to recommend a solution for the company.What should you recommend?

• asset management
• cost management
• master planning
• inventory management

A company uses Dynamics 165 Customer Service.The service team handles a large number of calls for common service requests. The company wants to provide customers a self-service option to reduce the number of service calls.You need to recommend a solution for the company.What should you recommend?

• Power Virtual Agents
• Customer Service Insights
• Sates Insights
• Customer Insights Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service. These bots can be created easily without the need for data scientists or developers. Some of the ways that Power Virtual Agents bots have been used include: COVID-19 infection rate and tracking information Sales help and support issues Opening hours and store information Employee health and vacation benefits Common employee questions for businesses Power Virtual Agents is available as both a standalone web app, and as a discrete app within Microsoft Teams. Most of the functionality between the two is the same. However, there might be different reasons to choose one version or the other based on the ways you want to use Power Virtual Agents.

What are two benefits of implementing Dynamics 365 Customer Service online instead of on-premises?Each correct answer presents a complete solution NOTE Each correct selection is worth one point.

• direct SQL access
• easily scalable
• latest releases
• upfront costs only
• intranet dependent only

A company uses Microsoft Exchange Online.Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.Which three components are synchronized between Dynamics 365 Sales and Outlook?Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

• Tasks
• Appointments
• Phone calls
• Accounts
• Contacts

There are complex services being used with your Dynamics 365 instance in which you own and manage the software applications as well as the data hosted in Azure.You need to determine which type of cloud service model is being used by your organization.Which cloud service model is being used?

• platform as a service (PaaS)
• infrastructure as a service (IaaS)
• software as a service (SaaS)

A potential customer delays their decision to commit to a big multi-year contract.You want to find other colleagues who have interacted with the potential customer to discuss strategies.Which app should you recommend?

• Customer Service Insights
• Sales Insights
• Power Virtual Agents
• Market Insights

A company needs visibility into the frequency, number, and types of calls they receive at their customer support center.You need to recommend a solution for the company.What should you recommend?

• Data Manager
• Customer Service Insights
• Relationship Analytics Topic 3, Describe model-driven apps

An oil company uses Power Automate to report environmental impact data to a regulatory agency.You need to ensure that secure data from Dynamics 365 Finance is not accidentally exposed in reports to the regulatory agency.What should you configure?

• Microsoft Intune
• Data Loss Prevention policy
• Azure Data Lake
• Microsoft Defender Advanced Threat Protection

An air conditioning company uses Dynamics 365 Field Service.When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.You need to recommend a solution for the company.What should you recommend?

• Field Service Mobile
• Universal Resource Scheduling
• Work orders
• Case management
• Connected field Service