Free Microsoft Dynamics 365 Customer Experience Analyst Exam MB-280 Exam Practice Test

A company's IT department has a .CSV file stored on one of their Shared Documents folders within their Microsoft SharePoint sites. The data from the .CSV file is ingested into Dynamics 365 Customer Insights - Data.The file contains a row header and columns of different types, such as quantities and prices. The file also contains some rows with a high proportion of nulls.You need to clean and transform the data in Customer Insights - Data to be ready for unification.Solution: Transform the first row to be used as headers, remove rows that contain null values, and name the query. Select Next and your data is now ready for unification.Does this meet the goal?

• Yes
• No

You are the Dynamics 365 administrator at an organization that uses both Dynamics 365 Customer Insights - Journeys and Dynamics 365 Sales.You have configured Customer Insights - Journeys to create leads from web form submissions. You also allow your sales users to create leads using the user interface.Your organization has recently hosted an event at a conference.You have a Customer Insights - Journeys web form to capture leads immediately at the conference.You expect sales users to enter lead information for prospects they meet at the event in the week after the conference.You need to keep your data clean while also capturing all the valid leads from the event. What should you do?

• Go to the classic editor and remove Create permissions from the security group for sales users.
• Go to the form in Customer Insights - Journeys and update the form so that it can either create new leads or update existing leads.
• Go to The settings area in Customer Insights - Journeys and ensure the default form matching strategy is selected.
• Go to business management settings and enable duplicate detection on leads based on email.

You use business process flows for all Dynamics 365 opportunities.Some opportunities are closed before business process flow durations are calculated. You need to ensure that business process flow duration values are calculated.Solution: Create a flow to update the Status Reason of the business process flow table record to "Finished" and the Status to "Inactive" when the opportunity is won.Does the solution meet the goal?

• Yes
• No

You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

• Add a page for the Onboard new pet table to the Sales Professional app.
• Add columns from the stable to the Active Onboard new pet view.
• Add columns from the Pet table to the All Onboard new pet view.
• Create a new column on the Pet table named "Onboarding stage" and add it to the Active pets view.

A company's IT department has a .CSV file stored on one of their Shared Documents folders within their Microsoft SharePoint sites. The data from the .CSV file is ingested into Dynamics 365 Customer Insights - Data.The file contains a row header and columns of different types, such as quantities and prices. The file also contains some rows with a high proportion of nulls.You need to clean and transform the data in Customer Insights - Data to be ready for unification.Solution: Transform the first row to be used as headers, define column types to be the appropriate field types and name the query. Select Next and your data is now ready for unification.Does this meet the goal?

• Yes
• No

Your company wants to enable Al features in their systems and use Copilot for Sales to connect to Dynamics 365 Sales data. You need to ensure that all eligible users have access.Which three actions should you perform? Each correct answer presents part of the solution. Choose three. NOTE: Each correct selection is worth one point.

• Create a policy in Teams to install and pin Copilot for Sales and enable meeting transcripts.
• Enable Copilot for Sales in Dynamics 365.
• Install Copilot for Sales in Microsoft Outlook.
• Verify server-side synchronization is enabled and users have the correct security roles in Dynamics 365.
• Assign users the correct privileges to use Copilot for Sales in Teams.

You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege. To which security role should you assign User1?

• System customizer
• Sales team member
• Vice president of sales
• Salesperson

The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.The sales leader asked you to configure the ability to use suggested contacts.Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. Choose three.NOTE: Each correct selection is worth one point.

• The user assigned as your manager on your system user record.
• The Record Owner of your linked business unit.
• The Record Owner of the initiating record.
• The Created By of the initiating record.
• The Last Modified By of the initiating record.
• The system user who updated a timeline activity on the initiating record.

You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need lo ensure that business process flow duration values are calculated.Solution: When closing an opportunity, use the close as won dialog without completing the business process flow. Does this meet the goal?

• Yes
• No

The analytics team at your organization has created Power Bl reports that enrich data about your accounts from Dynamics 365 Sales with data NOT contained in Dynamics 365 Sales. The Power Bl reports are referenced by your executive leadership as the primary source of truth about account success metrics. Sales leadership has requested that sales users can see these insights about the accounts they have access to within Dynamics 365 Sales. You need to enable the insights to beavailable to sales users in Dynamics 365 Sales. What should you do?

• Provide a link to the Power Bl report in the ribbon on the account form.
• Create a dashboard in Dynamics 365 Sales that contains account data.
• Embed the Power Bl Dashboard as a dashboard in the Dynamics 365 Sales application.
• Embed the Power Bl report using contextual filtering for accounts.