Free Microsoft Dynamics 365 Customer Experience Analyst Exam MB-280 Exam Practice Test

You have added the timeline control to the Pet main form, then saved and published your changes.You need to configure the timeline to display related Pet activities as required by Terra Flora. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

• In the Record types of the timeline settings, uncheck the Notes option.
• In the Activity area of the timeline settings, remove all activity types, except for Task. Email and Phone Call.
• In the Record types of the timeline settings, uncheck the Posts option.
• In the Record types of the timeline settings, uncheck the Activities option.
• In the Notes area of the timeline settings, uncheck the Remove notes title when authoring option.

A company is implementing the Dynamics 365 Sales mobile app.The company requires setup of several push notifications for sellers who use the app. You need to create the push notifications.Which feature should you use?

• Plug-in
• Cloud flow
• Classic Dataverse workflow

You need to enable the Dynamics 365 App for Outlook for the sales team.You need to perform the prerequisite actions before you can add the app for all users.Which two actions should you perform? Each correct answer presents part of the solution. Choose two.NOTE: Each correct selection is worth one point.

• Enable mailboxes.
• Add the Dynamics 365 App to Outlook desktop app.
• Add the Dynamics 365 App for Outlook security role.
• Enable sending on behalf of other users setting.

You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

• Add a page for the Onboard new pet table to the Sales Professional app.
• Add columns from the stable to the Active Onboard new pet view.
• Add columns from the Pet table to the All Onboard new pet view.
• Create a new column on the Pet table named "Onboarding stage" and add it to the Active pets view.

You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need to ensure that business process flow duration values are calculated.Solution: Change the opportunity to an inactive state. Does this meet the goal?

• Yes
• No

You are the Dynamics 365 Sales administrator for an electronics company.The sales team is having difficulty locating different products in the same category - for instance; all versions of flat screen TV available.You need to make it easier for the sales team to navigate through products via taxonomy. What should you use?

• Product families
• Product unit groups
• Related products
• Product bundles

You are a marketing automation consultant.Your customer wants to understand the benefits of using the query assist feature in Dynamics 365 Customer Insights - Journeys. Why might your customer want to use this feature?

• Using the natural language feature allows marketers to build segments using simple words to specify what audience they want to target.
• When looking at a marketing journey created by another user, the natural language feature makes it easier to understand the logic of the journey and decide whether it meets the campaign goals.
• Using the natural language feature allows marketers to search Dataverse to retrieve single records using a right-hand pane on the model-driven app
• When looking at a segment created by another user, the natural language feature makes it easier to identify which journeys the segment is used in.

You are a Dynamics 365 Sales administrator. You are setting up a product catalog. You need to configure the base unit group. Which quantity or measurement should you configure?

• the least frequently used to sell the service
• the lowest needed to sell the product or service
• the most frequently used to sell the service
• the highest needed to sell the product or service

A large construction company uses Dynamics 365 Sales to manage their sales pipeline.All future jobs are logged in the system as opportunities. Depending on the type o( work, some opportunities close faster, and others take longer due to dependency on the third-party vendors.The sales team does NOT currently use the "On hold* option, as it does NOT provide enough details.When working with open opportunities, the sales manager wants to know whether opportunities are pending permits or require asbestos removal.You need to ensure that a salesperson can only select the "Pending Permits" or "Asbestos Removal" option when working with their opportunities to indicate the deal is taking longer.What should you do?

• Edit the statuscodecolumn: add "Asbestos Removal" and 'Pending Permits" status values to the "Open" status reasons.
• Edit the statecode column: rename the "Open" status value to "Asbestos Removal" and add a new "Pending Permits" status value.
• Edit the statecode column: rename the "On hold" status to "Asbestos Removal" and add a new 'Pending Permits" status value.
• Edit the statuscode column: add "Pending Permits" to the "Open" status reason values, and rename "On hold" to "Asbestos Removal."

You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?

• Within system settings, select up to 10 relevant tables.
• Within the solution, ensure all relevant tables are indexed.
• For all relevant tables, ensure that the Can enable sync to external search index setting is False.
• Add columns to be searched to the Lookup view for each relevant table.