Free Microsoft Dynamics 365 for Field Service MB-240 Exam Practice Test

You are entering products and services into Dynamics 365 CE Field Services.You need to ensure that your field technicians can use the products when completing work orders.Which two field service product types should you configure to allow your technicians to add work orderproducts? Each correct answer presents a complete solution.

• Product
• Non Inventory
• Inventory
• Service

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.Your customers are indicating they are being double invoiced for certain work orders They are receiving the quarterly invoice, and another invoice after the service is performed.You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.What should you do to avoid double billing your customers that have agreements?

• Manually update the Invoice lines prior to sending to the customer.
• Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted
• Update the Invoice Journal lines to ensure the lines are $0.00.
• Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.

You are working with your customer to define their schedule board.Your customer needs you to add or create additional views for their scheduling team.Solution: Create a new view in the Resource Requirements Views. Edit the Scheduler Settings, and add the new view.Does this meet the goal?

• Yes
• No

You are implementing Microsoft Dynamics 365 Field Service.Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records, however, the quantity On Hand for all are set to 0.You need to update the quantity on hand of all the products within the Main Warehouse.What should you do?

• Import an updated product inventory file with the updated quantity On Hand value for the products associated with the Main Warehouse.
• Create an Inventory Transfer from an Adjustment Warehouse for the proper quantity On Hand value.
• Create an inventory adjustment and inventory adjustment product record for each product that requires an update within the Main Warehouse.
• Navigate to the Product Inventory sub-area. Go to Product Inventory View and manually update the quantity On Hand value for the products associated with the Main Warehouse.

Your organization recently implemented Microsoft Dynamics 365 Field Service. In preparation for user training, you created two new tabs on the schedule board, and configured them based on the line of business.You need to ensure that users know how to control access to those newly created tabs.Which three sharing options are available for the tabs? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

• Available to all schedule board viewers.
• Available only to the user who created it.
• Available only to the users with Field Service dispatcher security role.
• Available only to the users with Field Service administrator security role.
• Available only to specified users.

Your organization is planning to use Microsoft Azure loT Hub to manage the loT devices which monitor the temperature of the cold storage. You need to install the Microsoft Dynamics 365 Connected Field Service solution with Azure loT Hub. Which Azure security role is a prerequisite to the installation?

• Application Administrator
• Dynamics 365 Administrator
• Cloud Device Administrator
• Account Administrator

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.You need to find the issue and resolve it.Which action should you choose?

• Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
• Create the IoT Connected Device connection role to link devices to customer assets.
• Register the device in Dynamics 365 Connected Field Service.
• Configure the Create CFS alerts from IoT Central within Microsoft Flow.

You are setting up assets for a customer.The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.Solution: You create an Asset Category and associate it with each component and use the Location Tree for viewing. Does this meet the goal?

• Yes
• No

You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 36S. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.You need to resolve this issue.What should you do before selecting Save and Publish?

• 1. Navigate to the work order form. 2. Select Enable Security Roles 3. Ensure Enabled for Fallback is selected.
• 1. Navigate to the app designer. 2. In the site map designer, ensure the work order area is present.
• 1. Navigate to the app designer. 2. Under the work order, ensure the custom form is set to be visible.
• 1. Navigate to the work order form. )
• 2. Select Enable Security Roles and Display to only these selected Security Roles 3. Ensure the Field Service Dispatcher role is applied to the form.

During User Acceptance Testing, mobile technicians receive the message 'Contact your administrator for access to your organization's mobile apps,' when logging into the Field Service mobile app.You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.What is a possible way to troubleshoot the issue?

• Update the mobile offline profile to include the correct Field Service security roles.
• Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Field Service mobile app.
• Unpublish the offline profile, update the security roles, save, and republish the offline profile.
• Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Field Service mobile app.