Free Microsoft Dynamics 365 for Field Service MB-240 Exam Practice Test

A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 field Service to influence bow the schedule assistant displays results for single-day requirementsYou need to create a fulfillment preference.Solution: Add intervals and time groups together always resets intervals when time groups overlap, ensuring a consistent booking sequence.Does this meet the goal?

• Yes
• No

You are implementing Microsoft Dynamics 365 Field Service.Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records, however, the quantity On Hand for all are set to 0.You need to update the quantity on hand of all the products within the Main Warehouse.What should you do?

• Import an updated product inventory file with the updated quantity On Hand value for the products associated with the Main Warehouse.
• Create an Inventory Transfer from an Adjustment Warehouse for the proper quantity On Hand value.
• Create an inventory adjustment and inventory adjustment product record for each product that requires an update within the Main Warehouse.
• Navigate to the Product Inventory sub-area. Go to Product Inventory View and manually update the quantity On Hand value for the products associated with the Main Warehouse.

During User Acceptance Testing, mobile technicians receive the message 'Contact your administrator for access to your organization's mobile apps,' when logging into the Field Service mobile app.You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.What is a possible way to troubleshoot the issue?

• Update the mobile offline profile to include the correct Field Service security roles.
• Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Field Service mobile app.
• Unpublish the offline profile, update the security roles, save, and republish the offline profile.
• Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Field Service mobile app.

You are implementing Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.You have the following requirements:* create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.* provide a full-day schedule with start times and end times.Solution: You create a fulfillment preference with a start time and end time with a duration of 30 minutes for the whole day. create a requirement group, and book it with the schedule assistantDoes this meet the goal?

• Yes
• No

You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.As the field Service Administrator, you need to configure the field service settings for work orders for your environment.Which three work order settings can be configured by the Field Service Administrator? Each correct answerpresents a complete solution.

• Default work order type
• Auto generate resource requirement for work order
• Work order invoice creation
• Default work order completed status
• Auto generate work order for agreement booking

Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources.To address this issue, you propose the use of predictive work duration (powered by Al) to help provide more realistic durations.You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement.Which three factors can be used? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

• Incident Type
• SLA
• Time- related changes
• Customer Agreement
• Customer (service account)

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.2) Assign an Hourly Markup percentage to each Resource Pay Type.3) Assign Resource Pay Types to the applicable Pay Type.4) Create the Holiday Schedule.Does this meet the goal?

• Yes
• No

You are identifying Inconsistencies in recent work order billings.You find a work order that does not have art Invoke and Actuals postedWhat are two reasons why this may have happened? tach correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

• Actuals are only generated when the invoke is marked M Paid
• Actuals are only generated when the invoke is Confirmed
• The Work Order Invoice Creation setting is set to Never
• The setting for generating invoices for work orders created by an agreement was incorrectly set.

A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.What should the company implement to handle this sort of issue?

• Microsoft Dynamics 365 Guides
• Microsoft Dynamics 365 Remote Assist
• Microsoft Teams
• Resource Scheduling Optimization

A field resource is given instructions on how to install the Field Service mobile app on an iPhone.After installing the app and signing in, the following message appears on their phone:'You're almost there.'You need to help the field resource access the mobile app.What should you do?

• Set up the field resource as a Bookable Resource.
• Verify that the field resource has been assigned the right security role.
• Set up the field resource as a user in the system.
• Create a Bookable Resource related to the user.