Free Global Logistics Strategy Exam L6M10 Exam Practice Test

ABC global firm has been primarily using a centralized organizational structure for decades. However, due to increasing competition and the need to adapt to local markets, the firm is considering restructuring. What organizational change might align better with its current challenges?

• Maintain the existing centralized structure to preserve stability.
• Further centralize its operations to achieve economies of scale.
• Diversify its product offerings to address global demands.
• Establish virtual teams for information management and customer service.

What becomes critical in later product life cycle phases?

• Quality
• Flexibility
• Cost
• Time

Which of the following factors may influence plant performance within the supply chain network? (Select all that apply)

• Employee attitudes and mentality
• Plant structure and infrastructure
• Geographic location
• Standardization of operations
• Trade-offs between different performance metrics

Why is it important for organizations to balance their inventory levels effectively?

• To avoid the expense of unsold stock and warehousing costs
• To maximize the value of their inventory assets
• To prevent damage to perishable items during transportation
• To maintain a constant flow of raw materials and packaging

Jara, a manager in a consumer electronics company, is exploring ways to enhance the company's customer support services. She is interested in using reverse logistics for repair and maintenance operations. Which of the following statements accurately reflects the role of reverse logistics in repair and maintenance?

• Reverse logistics involves moving products from manufacturers to end users for repair.
• Reverse logistics is not relevant for repair and maintenance operations.
• Reverse logistics helps send goods from customers back to manufacturers for repair or maintenance.
• Reverse logistics only applies to recycling and disposal of products.

Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark’s team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.Q: What preventive measures will Mark take to address Customer 2 Jack’s issue? Answer Options:

• Ensure consistency with sizing charts
• Improved delivery tracking systems
• Enhanced quality control
• Update billing procedures
• Improved order fulfillment

What does the volume of product returns need to be in order to justify the resources allocated for reverse logistics activities?

• Sufficient to ensure low resource utilization
• Significantly high for scale economies
• A small percentage of total sales
• Only a fraction of total production

James is a supply chain manager for ABC furniture manufacturing company. He is considering implementing reverse logistics practices to reduce waste and costs. Based on the scenario, which statement is most accurate?

• Reverse logistics programs are unnecessary for furniture manufacturers.
• Reverse logistics is mainly focused on increasing waste and costs.
• Reverse logistics is viewed as a cost center requiring cost control and waste reduction.
• Furniture manufacturers do not consider environmental impacts.

What is the key enabler for global sourcing, global production, global distribution, transportation, and delivery in logistics and supply chain management?

• Geographical location
• Repetitive transactions
• Information and Communications Technology (ICT)
• Organizational affiliations

John is the supply chain manager for a well-established clothing brand that has been in the market for many years. The brand is looking to optimize its manufacturing processes to improve profit margins. Considering the life cycle of the clothing brand's products, which factor is likely to become more important in the later phases?

• Quality
• Flexibility
• Cost
• Time