Free IT Service Management Foundation Bridge Exam ITSM20FB Exam Practice Test

Which statement with regard to Information Security Management is true?

• Information Security Management to specifically focus on managing Information Security effective within all information systems.
• Management with appropriate authority shall approve an Information Security policy.
• Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.
• Security Incidents shall only be reported and recorded if they affect more than one user

What is the objective of the Security Management process?

• to manage information security effectively for critical services only
• to manage information security effectively for IT staff
• to manage information security effectively relating to the financial administration of service activities
• to manage information security effectively within all service activities

What is required for an implementation of IT Service Management to be successful?

• A top-down approach whereby the management of the organization strongly and visibly enforces the implementation
• Buy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities
• The appointment of a specialist department responsible for the development of the process structures
• The involvement and commitment of personnel at all levels in the organization from operational staff to top management

What is the definition of IT Service Management?

• An organization supping services to one or more customers
• Best practice guidance for operating services
• Requirements for delivering service based upon best practices
• Specialized organizational capabilities providing value to customers

Which process includes the responsibility of recovering the service as quickly as possible?

• Availability Management
• IT Service Continuity Management
• Incident management
• Problem Management

What is a parameter for measuring progress relative to key objectives in an organization?

• Balanced Scorecard (BCS)
• Critical Success Factor (CSF)
• Key Performance Indicator (KPI)
• Service Improvement Program (SIP)

Which of the following is a best practice concerning information securitycha risk assessment?

• Information security risk assessments should be carried out by an external auditor to maintain objectivity.
• Information security risk assessments should be performed as a result of the review of every incident.
• Information security risk assessments should be performed at agreed intervals and be maintained during changes.
• Information security risk assessments should be performed once a year.

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

• Availability Management
• Incident Management
• Service Desk
• Service Level Management

In the context of standards, what does the term "conformity" stand for?

• Alignment of an audit nonconformity report to a re-audit report
• Compliance with a requirement
• Quality Management System certification by an approved body
• Verification of supplier certification

What may define the scope of Service Management in the Service Management plan?

• the location of the services
• the number of staff
• the size of the infrastructure
• the specific processes undertaken