Free PeopleCert ITIL 4 Practitioner: Release Management Exam ITIL-4-Practitioner-Release-Management Exam Practice Test

[RM 4: How information and technology enable the practice]A service provider is receiving poor feedback from customers about releases of updates to a software product. A review has shown that releases are often delayed or have to be repeated due to a lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

• Creating a ‘to be’ value stream map
• Reflecting on the ‘as is’ value stream map
• Identifying the scope of the value stream analysis
• Identifying the workflow steps

[RM 5: The role of the practice and suppliers in the practice]What is MOST LIKELY to affect how significantly an organization’s release management activities are dependent on partners and suppliers?

• The knowledge level of the organization’s users
• The maturity of the release management practice
• The amount of automation in the release management practice
• The source of the organization’s products and technology solutions

[RM 2: The processes of the practice]Which is a key input to the release planning and coordination process?

• Documented findings on the success of a release
• Updates to the continual improvement register
• Details about the users who will be affected
• Notifications to stakeholders about the release status

[RM 2: The processes of the practice]An organization’s project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?

• Introduce proactive communication channels for the service provider to make release management processes more efficient
• Review current release models, create additional models where appropriate, and automate where possible
• Ensure that release management key metrics are integrated with metrics relating to deployment management and change enablement
• Automate the release management activities together with development activities

[RM 6: How ITIL capability model can help the practice]A service provider is conducting a capability assessment of the release management practice. It has been found that although the practice’s performance is regularly reported and reviewed, most recommendations based on the reports are never implemented. What is the MAXIMUM capability level that could be given to the release management practice?

• Level 2
• Level 3
• Level 4
• Level 5

[RM 4: How information and technology enable the practice]What automation tools should be used to help a release manager understand how the organization’s services are related to one another?

• Analysis and reporting tools
• Work planning and prioritization tools
• Monitoring and event management tools
• Enterprise architecture tools

[RM 1: The purpose of the practice]An organization invested in the development and adoption of a common approach to release management. Which metric will help the organization to understand if this initiative has been successful?

• Alignment of release management procedures between the organization and its suppliers
• The percentage of releases that do not result in incidents
• The satisfaction rating given by service consumers of individual releases
• The number of releases that were implemented after the target implementation date

[RM 1: The purpose of the practice]A new release manager wants to explain to the organization’s service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

• The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
• The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
• The release management practice will ensure the quick use of improved services after new service features have been made available.
• The release management practice will ensure that new service features are available to users to mitigate the service provider’s risks.

[RM 4: How information and technology enable the practice]During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required.What should the organization do to improve the incident resolution times?

• Include release of the required updates in the incident resolution activities
• Ensure that required updates are enforced as part of the ongoing operations and maintenance
• Include release of the required updates in the request fulfilment activities
• Ensure that required updates are included in the release of the new services

[RM 2: The processes of the practice] What is a description of a release?

• A set of new service features that will benefit users
• The repeated building and testing of code leading to deployment
• All updated service versions that are mandatory for users
• The guidelines for collating two or more changes