Free PeopleCert ITIL 4 Practitioner: Deployment Management Exam ITIL-4-Practitioner-Deployment-Management Exam Practice Test

[Measure and Improve Deployment Management]An IT service manager is analyzing a value stream that is used to deploy new and changed services. The manager has interviewed many staff and has identified all the workflow steps. The manager is now evaluating the workflow steps so that they can plan improvements. Which activity should the manager carry out as part of this evaluation?

• Collect data about what happens in each workflow step
• Identify wasteful steps that could be eliminated
• Define an ideal series of workflow steps for the future
• Establish what value is created in each workflow step

[Use Tools and Techniques for Deployment]An organization is facing errors and delays when deploying software. An investigation has shown that these are often caused by the need for unplanned manual configuration of the target environments. What is the BEST recommendation for the organization to improve the success rate of deployments?

• Leverage Infrastructure as Code
• Use incremental deployments
• Integrate build, test, and deployment activities
• Automate the CI/CD pipeline

[Integrate Deployment Management with Other Practices]A large multi-national organization uses DevOps principles to enable fast and effective development and implementation of software products. Each product team has a lot of independence, but a centralized IT governance team ensures consistency and adherence to the organization's policies.Different people within the organization have different opinions about whether deployment management should be centralized or distributed among the teams. How should the deployment management practice be implemented and managed in this organization to ensure that the practice meets their needs?

• Each development team should have an independent deployment manager who owns all aspects of deployment within that team
• A centralized deployment management team should manage and coordinate deployments for all development teams
• A centralized deployment management team should support the product teams by providing guidance and tooling
• Software developers in each team should take full responsibility for deployment of software that they develop

[Understand the Key Concepts of Deployment Management]Which is a key feature of continuous deployment which is not found in other CI/CD stages?

• It automatically tests software code
• It enables users to benefit immediately from changes
• It predominantly uses staging environments
• It allows individual decisions about software releases

[Apply Deployment Management Processes]What key output of the 'deployment model development and improvement' process can be used to trigger implementation of a newly updated deployment model?

• Lessons learned
• Change request
• Updated knowledge management articles
• Deployment review reports

[Apply Deployment Management Processes]What should the organization keep in mind when planning improvements to deployment models?

• The impact of deployed software should not be considered when designing these models
• User resistance to updates is not a relevant factor to consider when designing deployment models
• The same deployment approach should be used for deployments of similar size
• Deployment model updates should consider inefficient processes

[Engage with Stakeholders and Suppliers]Which is NOT an example of how an organization should work with suppliers to improve itsdeployment management practice?

• Considering dependencies on third parties when analyzing service value streams which include deployment management
• Carefully selecting suppliers of software tools for CI/CD pipeline
• Involving third parties in review and planning of the value streams that include deployment management
• Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization

[Understand the Key Concepts of Deployment Management]An IT service provider is using continuous integration and is considering the introduction of continuous delivery. Which is a benefit of this proposed change for the service provider?

• Developers spend less time fixing issues in their code
• Code is tested iteratively and frequently
• Deployments of software builds are scripted to allow for automation
• Users experience changes which are smaller and more frequent

[Measure and Improve Deployment Management]An organization has an objective to create and use deployment approaches that would fit the needs of the organization and the context. How should the organization assess if this objective is achieved?

• By looking at the deployment backlog throughput
• By asking stakeholders about their satisfaction with deployment lead times
• By measuring percentage of deployments which did not follow the agreed policies and models
• By analyzing the adherence to deployment schedules

[Understand the Key Concepts of Deployment Management]Which of the following BEST describes the scope of deployment management practice?

• The practice includes deploying network hubs to and removing applications from staging environments
• The practice includes updating service documentation and transferring it to the live environment
• The practice includes removing configuration documentation but not physical servers from the live environment
• The practice includes deploying network hubs but not additional software licenses to the live environment