Free ITIL 4 Leader: Digital & IT Strategy Exam ITIL-4-DITS Exam Practice Test

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

• Digital strategy
• Digital technology
• Digital transformation
• Digital business

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.What should the organization's strategy focus on?

• Ecosystem disruption supported by operational excellence
• Market relevance supported by ecosystem disruption
• Customer and market relevance supported by operational excellence
• Operational excellence supported by customer and market relevance

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

• Deliver compulsory strategic awareness sessions regularly
• Ensure there is one common communication channel for the strategy
• Utilize metrics to ensure stall comply with the strategy
• Tallor strategic communications to the stakeholders preferences

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

• Employment laws effecting service provider staff
• A mixed demographic of users with varied levels of IT skills
• Knowledge and understanding of potential Innovative technology
• Well-trained service desk staff with a broad set of skills

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.What should the insurance company consider NEXT to help resolve the situation?

• Market relevance
• Omnichannel delivery
• Customer analytics
• Customer feedback

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.Which question BEST supports this objective?

• How can we reduce costs?
• How can we improve operational efficiencies?
• How do we get to where we want to be?
• What markets do we serve?

Which is an example of industry disruption?

• A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
• An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
• A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
• A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

• Simple automation
• Complex automation
• Intelligent automation
• Technology replacement modernization

Which is NOT an essential consideration when developing a digital strategy?

• Understanding which systems will form die digital technology programme
• Understanding emerging technologies Hal could affect the organization
• Understanding how to identify potential opportunities
• Understanding the risks involved with digital opportunities

Which is a leadership skill that relates to having a digital mindset?

• Looking at the potential of new tools to meet customer needs
• Sharing success stories frequently to motivate others
• Bulking a rapport with regulators and government officials
• Measuring the success of strategic digital initiatives