Free ITIL 4 Leader: Digital & IT Strategy Exam ITIL-4-DITS Exam Practice Test

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.Which approach is the CIO using to support the programme?

• Encouraging digital technology opportunities
• Establishing a mantel intelligence culture
• Giving employees time for training and development
• Working with workflow and talent management

Which is NOT an essential consideration when developing a digital strategy?

• Understanding which systems will form die digital technology programme
• Understanding emerging technologies Hal could affect the organization
• Understanding how to identify potential opportunities
• Understanding the risks involved with digital opportunities

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

• The Chief Digital Officer should define and implement the programme
• A digital task force should be appointed to define and Implement me programme
• individual initiatives should be defined and implemented separately
• The organization's governing body should define and implement the programme

Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

• Cannibalism
• Erosion
• Concurrence
• synergism

Which is an example of industry disruption?

• A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
• An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
• A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
• A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

A service provider a developing an operating model to support a new social media service that enables their business strategy.They have included the following in the operating model:* a definition of how suppliers will be Involved in the delivery of the service* a description of me main performance measures requiredWhich additional element MUST be included to ensure that the essential themes of the operating model are covered?

• A list of vendors who will provide the components mat form the social media service
• An inventory of the mam technology components that will be located at the head office data centre
• Definitions of the service management toolsets needed to support the service
• Descriptions of the series of steps for the work that is required to create and support the service

Which statement is CORRECT about risk management in digital organizations?

• All the organization's slaveholders should contribute to risk assessment
• All risk management efforts should focus on assets owned by the organization
• All risk management should start by assessing the current state
• All risks could cause harm to the organization if they are not managed

Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

• Dis risk
• Engagement risk
• Cyber security risk
• innovation risk

Which statement about metrics is CORRECT?

• Leading metrics ate difficult to measure, but easy to Influence
• Lagging metrics are easy to measure and to influence
• Legging metrics report what has been achieved
• Lagging metrics predict what a is likely to happen in the future

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.Which is the NST value proposition for the healthcare user market to include in the strategy?

• The organization will be able to utilize Innovative technology to develop software apps in faster times to market
• Shareholder will receive Improve dividends from increased proms without significant Investment
• Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
• Healthcare professionals will be able to promote the services to healthcare users and reduce costs