Free GCP8-System Consultant, Genesys WFM GE0-806 Exam Practice Test

An Agent using WFM Web for Agents can propose a trade to which of the following? \Choose 3 answers

• To a specific Agent
• To a community where community are all Agents in the same Team
• To a community where community are all Agents in an entire Organization
• To a community where community are all Agents on the same site
• To a community where community are all Agents in a Configured Agent Group

What is the relations between Agents and contracts?

• Agents only need a Contract if they are Multi-Skilled
• Only one Contract can be assigned to an Agent at a time
• Contracts determine the types of calls that can be routed to an Agent
• Agents are automatically assigned a Termination Date if they do not have a Contract

Where would you configure Time-Off Types in WFM 8.1?

• WFM Configuration Utility
• WFM Web for Supervisors
• WFM Web for Agents
• WFM Daemon

What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?

• 1 minute
• 5 minutes
• 15minutes
• 60 minutes

Which statements are correct? Choose 2 answers

• AnAgent can put a vacation request on a Waiting list.
• There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time.
• An Agent can trade a 'Shift' for a 'Day Off'.
• An Agent can trade a 'Shift' for a 'Vacation'.

Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?

• WFM Builder
• WFM Configuration Utility
• WFM Web
• WFM Data Aggregator

Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?

• Genesys 8.0 Supported Operating Systems and Database Reference Manual
• WFM 8.x Administrator's Guide
• Genesys 8.x Database sizing Estimator
• WFM Installation Manual

In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than 6 weeks?

• Set the end date to the date you desire that is 6 weeks or higher from the start date
• Set the extended end date to a date you desire that is 6 weeks or higher from the start date
• In One WFM Server application object, set the option 'Schedule Duration' to a value greater than 6
• One cannot build schedules greater than 6 weeks in length

What is the default start step when adding a new Shift?

• 5 minutes
• 15 minutes
• 30 minutes
• 1 hour

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?Choose 3 answers

• Change the skill levels in WFM Configuration Utility
• Disable Skills in WFM Configuration Utility
• Remove the Login ID in Genesys Administrator
• Adjust the Hiring/Termination date in WFM configuration utility
• Grant the agent an exception in the Calendar