Free GCP8-System Consultant, Genesys WFM GE0-806 Exam Practice Test

Which statements are correct?Choose 2 answers

• It is possible to use a Meeting scheduler after a schedule has been published.
• It is possible to create a schedule without a published forecast.
• Once a schedule is published there it is no longer possible to change it.
• It is possible to remove single schedule Items from a schedule like Breaks, Trainings, etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

• Alarm notification
• Alarm Threshold
• End before Threshold
• Start after Threshold

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

• Yes, up Co 10 Activities
• Yes, up to 100 Activities
• Yes, up to 500 Activities
• No, there is no limit

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

• Immediate work
• Deferred work
• Fixed-Staff work

Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?

• WFM SMTPServer
• WFM MailServer
• WFM Builder
• WFM Daemon

Which statements are correct? Choose 2 answers

• AnAgent can put a vacation request on a Waiting list.
• There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time.
• An Agent can trade a 'Shift' for a 'Day Off'.
• An Agent can trade a 'Shift' for a 'Vacation'.

You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?

• Attribute Property
• Disregard Historical Data
• Overlap Template
• Activity

Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?

• WFM Builder
• WFM Configuration Utility
• WFM Web
• WFM Data Aggregator

Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?

• Through Email
• Through a Configurable Event
• By displaying the word 'ALERT' with no audible signal
• By displaying the word 'ALERT' with audible signal
• Through audible signal only

What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?

• 1 minute
• 5 minutes
• 15minutes
• 60 minutes