Free Genesys Cloud CX: Scripting Certification Exam GCX-SCR Exam Practice Test

Select the default page name which the editor automatically adds when you create a new script.

• Home Page
• Script Page
• Start Page

Every script page has a horizontal stack container placed in it by default.

• True
• False

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

• Consult Transfer
• Invoke Secureflow
• Blind Transfer
• Schedule Callback

The allows you to easily format text using Markdown syntax.

• Image Component
• Input Component
• Markdown Component
• Text Component

When should you consider using custom templates in the Genesys Cloud script editor?

• To enable advanced features within the script.
• To store visual elements like graphics.
• To create a one-time script without reuse.
• To create multiple scripts with similar requirements.

Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.

• {(Outbound.First Name)}
• ((Outbound.First Name))
• Outbound.First Name
• {{Outbound.First Name}}

Where are Genesys Cloud CX call recordings stored by default?

• On-premises servers
• Microsoft Azure Cloud
• Google Cloud Platform
• AWS Cloud

What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

• Visual controls
• Editor
• Text
• Reports
• Navigational Aids
• Graphics

Select the categories of Prompts in Architect. (Choose two.)

• User
• Menu
• Data
• System

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

• Workgroups
• Rooms
• Groups
• Roles