Free Genesys Cloud CX: Scripting Certification Exam GCX-SCR Exam Practice Test

Which of the following attributes ensure that the interactions are routed to the most qualified agent?(Choose two.)

• Languages
• Medians
• Skills
• Index Ratings
• Knowledge levels

Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.

• Callback
• Data Actions
• UUI
• Outbound

You are an outbound admin and required to configure a script to allow agents to create a contact inthe contact list. Select the correct sequence.

• Associate a contact list with the script.
• Create a Script.
• Invoke the "Outbound Create Contact" action with appropriate variables.
• Enable Outbound features.
• 2,4,1,3
• 2,3,4,1
• 1,2,3,4
• 2,4,3,1

You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

• The script contains critical information.
• The script is shared with other administrators.
• The script is assigned to an outbound dialing campaign.
• The script is locked for editing.

Which components are bound together to add a scheduled callback option to your script?

• Date/Time Input and Button
• Text and Button
• Contact List form and Button
• Date/Time and Input

Using the action in scripts, you can temporarily stop recording the interaction.

• Hold
• Secure Pause
• Secure Hold
• Stop Recording

binds the numbering plan with the trunk.

• Inbound route
• Outbound route
• Edge
• Edge Group

Using the action in the call flow, you can transfer data to Scripts.

• Get Participant data
• Call data action
• Set Participant data
• Update data

You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.

• Create a Script.
• Configure the CRM integration in Genesys Cloud CX.
• Give necessary permission to agents to view and execute data actions.
• Configure the respective data action of the configured CRM in Scripts.
• Enable the Data Actions property in the script.
• 2,3,4,1,5
• 2,1,5,4,3
• 1,2,5,3,4
• 5,4,2,3,1

Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.

• {(Outbound.First Name)}
• ((Outbound.First Name))
• Outbound.First Name
• {{Outbound.First Name}}