Free Genesys Cloud CX: Architect Certification Exam GCX-ARC Exam Practice Test

The interaction may not route properly if the default language skill is not selected.

• True
• False

Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

• Prompts
• Flow
• DTMF
• IVR

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

• Architect
• Automatic Call Distribution
• Call Routing
• Scheduling

Which function is used as part of the decision to route to a different location based on the domain of the sender’s email address?

• MakeEmailAddress()
• EmailAddressLocalPart()
• EmailAddressDomainPart()
• EmailAddressDomain()

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

• True
• False

Arrange the listed schedule groups based on call flow priority.

• Closed
• Emergency
• Open
• Holiday
• 2,3,4,1
• 2,4,1,3
• 2,3,1,4
• 2,1,4,3

Which of the following feature is used to test the created flow before it goes live?

• Validate
• Publish
• Test
• Debug

Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.

• prompt user Welcome/en-us
• prompt_user_Welcome/en-us
• prompt user Welcome_en-us
• prompt_user_Welcome_en-us

Select the types of scheduling available in Genesys Cloud. (Choose two.)

• Manual Scheduling
• Load based Scheduling
• Automated Scheduling
• All of the above

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

• The maximum capacity that an agent may handle simultaneously for each supported media type
• The after call work time for each media type
• The length of time that an agent may spend on each media type
• The number of different media types that an agent may handle simultaneously
• The media types that can interrupt current interactions that an agent is handling