Free Genesys Cloud CX: Architect Certification Exam GCX-ARC Exam Practice Test

Which speech recognition feature is enabled by default for new Inbound call flows?

• Enable speech recognition for the entire flow
• Company Directory speech recognition
• Complete match timeout
• Incomplete match timeout

Which variable’s value indicates whether the flow is running in debug mode?

• Flow.IsTest
• Flow.IsDebug
• Flow.Version

Arrange the listed schedule groups based on call flow priority.

• Closed
• Emergency
• Open
• Holiday
• 2,3,4,1
• 2,4,1,3
• 2,3,1,4
• 2,1,4,3

Which definition matches the After Call Work option Optional?

• The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
• The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Architect supplies a built-in flow.

• Secure Call
• Inbound Call
• In-Queue Call
• Outbound Call

What is the minimum value for the number of times to repeat a menu?

• 1
• 2
• 5

What would you select from the Performance menu to view real-time statistics for all active campaigns?

• Scripts
• Campaign Management
• Outbound Campaigns
• Schedules

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

• Timeout
• Inter-Digit Timeout
• No Entry Timeout
• Menu Selection Timeout

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

• Language
• Roles
• Skills
• Queue

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

• Hold Music
• Play Wait Time
• Play Estimated Wait Time
• Approximate Wait Time