Free Genesys Cloud CX Certified Professional – Consolidated Exam GCP-GCX Exam Practice Test

Which of the following items need to be configured for an outbound campaign? (Choose three.)

• Agents
• Evaluation Forms
• ContactLists
• Campaigns
• Dialing Modes

Which of the following are AND Evaluation Methods? (Choose three.)

• All skills matching
• Best available skills
• Bullseye matching
• Disregard skills
• Agent availability

What is the distinguishing feature between queues and groups?

• Queues can have agents as members, while groups cannot.
• Both queues and groups have the same ACD capabilities.
• Unlike groups, queues allow for more complex scenarios like skill-based routing.
• Queues can be used in Architect flows, while groups cannot.

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

• True
• False

Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

• Agent Metrics Export Report
• Agent Metrics Report
• Agent Login-Logout Details Report
• Agent Quality Details Report

Which of the following best defines the performance view for Queues?

• Used to monitor real-time contact center metrics.
• Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• Used to view historical data only.

Which of the following operating systems are supported byGenesys Cloud CX mobile applications? (Choose two.)

• Harmony OS
• iOS
• Windows 10 Mobile
• Android

Select the categories of Prompts in Architect. (Choose two.)

• User
• Menu
• Data
• System

Which report displays the length of each session for one or more agents over a specified period of time?

• Agent Activity Summary Report
• Agent Metrics Report
• Agent Login-Logout Details Report
• Agent Quality Details Report

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

• Availability
• SIP Access Control
• Outbound
• Calling