Free Genesys Cloud CX Certified Professional – Consolidated Exam GCP-GCX Exam Practice Test

Which of thefollowing is NOT a feature of Genesys Cloud CX contact center?

• Human Capital Management
• Workforce Management
• Quality Management
• Automatic Call Distribution

Your customizations in the interaction view remain in effect even if you leave the viewand return to it later.

• True
• False

Which Genesys Cloud CX featurepresents caller info to an agent and allows the user to update or collect the information?

• Dialog boxes
• Scripts
• Toast pop-ups
• IVR prompts

You can add more than one outbound route tothe contact center.

• True
• False

Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated. What terminology is used to describe such calls?

• IVR
• Abandon
• Flow-outs
• Disconnect

What is the distinguishing feature between queues and groups?

• Queues can have agents as members, while groups cannot.
• Both queues and groups have the same ACD capabilities.
• Unlike groups, queues allow for more complex scenarios like skill-based routing.
• Queues can be used in Architect flows, while groups cannot.

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

• Disable Location Detection
• Password Expiration
• Disable Genesys Cloud CX Login
• Open Admission

Which of the following statements defines a critical question in an Evaluation Form?

• Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
• Critical questions are questions that the agent must answer.
• Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
• If answered "No", critical questions will result in an evaluation score of zero for the interaction.

Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event that an active Edge fails or goes offline for routinemaintenance, this configuration ensures that you can:

• Place and receive both ACD and non-ACD calls.
• Place ACD and non-ACD calls, but not receive.
• Receive ACD and non-ACD calls, but not place.
• Place and receive ACD calls; non-ACD calls can neither be place nor received.

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

• Create a Site
• Assign the Edge to a Site
• Configure a trunk
• Create an Edge Group
• Associate the network interface
• Authenticate the Edge
• Configure the Edge Connectors