Free Genesys Cloud Certified Professional – Reporting and Analytics Exam GCP-GC-REP Exam Practice Test

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

• Reports> Report Editor> Report Generation Time> Schedule
• Reports> Report Editor> Report Generation Time> Now
• Reports> Report Editor> Report Generation Time> Schedule Properties
• Reports> Report Editor> Report Generation Time> Recurrence

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

• Genesys Cloud Admin
• Genesys Cloud User
• Genesys Cloud Reporting
• Genesys Cloud Supervisor

Which definition matches the performance view for Dashboard?

• It is used to monitor real-time contact center metrics.
• It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• It is used to view historical data only.
• It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

What is the time interval for tracking metrics in Genesys Cloud?

• 20 mins
• 30 mins
• 40 mins
• 10 mins

Your customizations in the interaction view remain in effect even if you leave and return to the view.

• True
• False

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

• Agent Metrics Report
• Agent Activity Summary Report
• Agent Login-Logout Details Report
• Agent Quality Details Report

Which definition matches the performance view for Agents?

• Used to monitor real-time contact center metrics.
• Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• Used to view historical data only.
• Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

What is the maximum limit for creating performance dashboards for private users?

• 10
• 15
• 20
• 25

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for.

• 14 days
• 90 days
• 7 days
• 30 days

How is Service Level calculated by default?

• (Number of answered interactions -- number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
• (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
• (Number of answered interactions -- number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
• (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100