Free Genesys Cloud Certified Professional – Implementation Exam GCP-GC-IMP Exam Practice Test

You can add more than one outbound route to the contact center.

• True
• False

What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

• Supervisor
• admin
• employee
• User

Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

• You must know what groups to create for the new location.
• You must have images of all the users located at the new location.
• You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
• You must have the basic profile data for the users at the new location.
• You must have Admin rights for Genesys Cloud

How many types of Genesys Cloud Contact Center Licenses are available?

• 5
• 2
• 3
• 4

You must work closely with before completing configurations for external SIP trunks.

• Genesys
• The Resource Center
• Your carrier
• Your designated contact

You can select multiple files to upload into a workspace in the Documents feature.

• True
• False

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

• Genesys Cloud 1
• Genesys Cloud 2
• Genesys Cloud 3
• Genesys Cloud 4

Where do you configure the Auto Invite setting to send email invites automatically when users are added?

• Admin > Account Settings > Organization Settings
• Admin > Account Settings > Organization
• Admin > Account Settings > Organization Settings > Settings

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

• Yes
• No

What are two methods for creating a conference call in Genesys Cloud?

• With multiple active calls, click and drag an unselected call onto the previously selected call details.
• Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
• Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
• Have all attendees call you. When all calls are active, click the Start Conference button.