Free Genesys Cloud Certified Professional – Implementation Exam GCP-GC-IMP Exam Practice Test

Which button would you click to mute yourself when on a call?

• Microphone
• Vertical bars
• Dialpad
• Drop-down arrow
• Phone with down arrow

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

• Create a Site
• Assign the Edge to a Site
• Configure a trunk
• Create an Edge Group
• Associate the network interface
• Authenticate the Edge
• Configure the Edge Connectors

How many types of Genesys Cloud Contact Center Licenses are available?

• 5
• 2
• 3
• 4

You can select multiple files to upload into a workspace in the Documents feature.

• True
• False

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

• Add meaningful tags to the document.
• Add a priority of ''high'' to this document.
• Make sure you name the document in a way that is easy to search for.
• Number the documents in such a way that this one appears at the top of the list.

Where can you find people in your organization and add external contacts to the organization?

• Documents
• Activity
• Directory
• Location

What are two methods for creating a conference call in Genesys Cloud?

• With multiple active calls, click and drag an unselected call onto the previously selected call details.
• Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
• Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
• Have all attendees call you. When all calls are active, click the Start Conference button.

Calling Name and Address can be overridden.

• True
• False

When creating an external trunk, what protocol(s) can be selected? (Choose three.)

• The default protocol
• TCP
• TLS
• SIP
• UDP

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

• Reset the user's password.
• Rename the user account.
• Set the user to Inactive for 30 days, then delete the user account.
• Create a role for former users and add the user to that role.