Free Salesforce Certified Field Service Consultant Exam Field-Service-Lightning-Consultant Exam Practice Test

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them. How should a Consultant provide access to the Salesforce Field Service mobile app?

• Modify the user's Profile.
• Update Public Group membership.
• Assign a Field Service Mobile License to the user.
• Modify the user record.

A customer support agent handles an in – bound case thatrequires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to thecustomer support agent?

• Emergency
• Appointment booking
• Fill-in schedule
• Get candidates

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?

• Match Fields
• Preferred Resources
• Match Boolean
• Required Resources.

universal containers has customers who have previously negotiated pricing on some products. Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

• Utilize a custom global price book and add all products as price book entries
• Utilize a custom global price book and add price negotiated products as price book entries
• Create customer specific price books and add all products as price book entries
• customer specific price books and add only price negotiated products as price Create book entries

Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue. What is preventing the drip feed from triggering?

• The appointment status is going from Scheduled to Completed.
• The status on completedappointments can only be Canceled, Completed, or Cannot Complete.
• The default drip feed setting is overriding the drip feed rate on a service territory.
• Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

• Custom Work Order Escalation Rules
• Custom Validation Rule on Work Orders
• Custom Approval Process on Work Orders
• Custom Work Order Status with Category

universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal? Choose 2 answers

• reduced overtime per work order
• reduced travel time per work order
• reduced work orders per shift
• reduced number of territories

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

• Work Types, Skill Routing, Skill Requirements, Operating Hours
• Case process, Work Types, Entitlements, andMilestones
• Skill Requirements, Work Types, Case Process, Milestones
• Work Types, Skill Requirements, Entitlements, and Milestones

Universal containers plans to deployfield service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources. Which license types and quantities should the consultant recommend?

• 100 contractors 100 contractors
• 25 contractors 75 contractors 25 contractors
• 25 contractors 100 contractors

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a workorder is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning componentto the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record. How should this issue be resolved?

• Make sure the case entitlement record is being shared with the service resource.
• Add work order milestones after the case milestones to the entitlement process.
• Ensure the work order entitlement is related to the same process as the case entitlement.
• Create a separate entitlement process associated to the work order object.