Free Salesforce Certified Field Service Consultant Exam Field-Service-Lightning-Consultant Exam Practice Test

Service appointments in a “cannot complete” status may indicate that an additional part or expert assistance is needed to completethe work. Universal containers defined that service appointments in a “cannot complete” status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the consultant recommend to meet the requirement? Choose 2 answers

• Define “cannot complete” as a pinned status for auto-dispatch services.
• Define “cannot complete” as a pinned status for scheduling and optimization services.
• Ensure that status transitions are configured to prevent the update from “cannot complete” to “none’.
• Ensure that status transition are configured to allow the status update from “cannot complete” to “scheduled”.

A Technician at UniversalContainers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician. What should the Consultant recommend to meet this requirement?

• Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
• Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
• Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
• Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

• Attachments on Cases.
• Knowledge Base on Cases.
• Custom Links on Work Orders.
• Knowledge Base on Work Orders.

Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning datamodel?

• Create work order line item, each with its own child service appointment
• Create a multiple service appointment, each with its own child task records
• Create a multiple service appointment each with its own child work order line item
• Create a custom object records, each with its own child service appointment

Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer’s install base. What should a Consultant recommend to track the lifecycle?

• Utilize lifecycle Object tracking on Assets.
• Utilize Field History Tracing on Assets.
• Utilize custom fields for change tracking on Assets.
• Utilize a Work Order related list on Assets.

Universal Containers’ Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

• Add all other Resources as Excluded Resources.
• Add the Resource as a Required Resource.
• Add the Resource as a Preferred Resource.
• Add the Account as one of the Resource Skills.

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

• Use Opportunity Line Items and Price Books to track the price.
• Use Products and Price Books to track the price.
• Use Assets and Products to track the price.
• Use a custom object to model the Work Orderpricing and price.

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

• When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
• When a service process dictates that there is a singlelevel in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
• When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
• When aservice process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend? Choose 2 answers

• Service appointment generation method - one service appointment per work order line item
• Work order generation method - one work order line item per asset
• Service appointment generation method - one service appointment per work order
• Work order generation method - one work order per asset

A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer’s account Which two methods should Consultants recommend to ensure the servicewith each? container can be handled independently?

• Add each asset to a separate work order line item. Create a service appointment for the work orders.
• Add each asset to a separate child work order. Create a service appointment for the parent work order.
• Add each asset to a separate work order line item. Create a service appointment for each line items.
• Add each asset to a separate work order. Create a service appointment for each
• work order.