Free Salesforce Certified Field Service Consultant Exam Field-Service-Consultant Exam Practice Test

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the Consultant recommerd to meet the requirement? Choose 2 answers

• Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
• Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
• Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
• Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

A technician needs to get replacement part for damaged inventory on them for an upcoming job. To which object should the technician add a product request record?

• work types
• work order
• service appointment
• service report

Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories. In which two ways should the Consultant show this relationship? Choose ? answers

• Add the Service Territory Location Related List on the Service Territory page layout.
• Add the Service Territory Location Related List on the Location page layout.
• Create the Service Territory Location as a Service Territory lookup field.
• Create the Service Territory Location as a Location lookup field.

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?

• Designate a Skill-based resource to the Work Order.
• Assign a Preferred status Resource Preference to the Account.
• Configure an account preference on the Service Resource record.
• Include the Required Resource work type in Scheduling Policies.

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

• Create two Service Appointments, set the Related Service Appointment and Time Dependency.
• Create one Service Appointment with the total duration of the two jobs and assign two Resources.
• Create two Service Appointments and schedule them to the same Resource.
• Create one Service Appointment and schedule it to two different Resources.

Universal Containers wants to identify which resources need more or fewer appointments. Which Gantt chart filter option should a Consultant recommend to provide this information?

• Select Date Resolution on the Hours Tab.
• Select Travel Time and Breaks as skills on the Skills Tab.
• Select Hours, Absences and Overtime on the Utilization Tab.
• Select Sort by Average Utilization on the Resources Tab.

Universal Containers wants to reduce its mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

• Scheduling
• Dispatching
• Customer Entitlements
• Adjust Scheduling Policy
• Knowledge Base

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2. How should the Consultant configure the Contractors' experience?

• Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
• Assign Contractor 1 as a Preferred Resource.
• Assign Contractor 1 and 2 different capacities for repair work.
• Assign Contractor 2 as an Excluded Resource.

Which two considerations impact the scheduled timeframe of Multi-day Work? Choose 2? answers

• Assigned Resource
• Homebase Travel
• Resource Skill Level
• Break Duration

The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources. Where can the director view service objective scores for potential appointment time slots?

• Bulk dispatch action
• Book appointment action
• Candidates action
• Dispatch console