Free Salesforce Certified Field Service Consultant Exam Field-Service-Consultant Exam Practice Test

Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

• Work Orders to Assets
• Work Orders to Products
• Products to Accounts
• Assets to Products

Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

• Company style sheets
• Company address
• Company logo
• Company colors

The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources. Where can the director view service objective scores for potential appointment time slots?

• Bulk dispatch action
• Book appointment action
• Candidates action
• Dispatch console

One of the products sold by Universal Containers requires quarterly service appointments. Which feature should a Consultant use to meet this requirement?

• Define a repeating Work Type.
• Implement Path for Work Orders.
• Build a Process for Service Appointments.
• Configure a Maintenance Plan.

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site. Which two considerations should the Consultant take into account when configuring Salesforce Field Service? Choose 2 answers

• Quantity and Unit of Measure are required when adding a Required Product.
• Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
• Required Products must be added to both the Work Order and all Work Order Line Items.
• Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times. How should a Consultant implement this process?

• Create two Service Appointments and assign two different Resources.
• Create one Service Appointment and add two Required Resources.
• Create one Service Appointment and schedule two Resources.
• Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. Which method of dispatching should a Consultant recommend implementing?

• Automatically Dispatch Service Appointments using Drip Feed.
• Automatically change the schedule policy.
• Automatically change the status to Dispatched of all Service Appointments.
• Automatically schedule unscheduled services to available Resources.

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

• Create a recurring Service Appointment.
• Use the Resource Availability Rule.
• Use appropriate Resource Operating Hours.
• Create Resource Absences every day.

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit. How should a Consultant configure the Maintenance Plan to meet this requirement?

• Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
• Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
• Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
• Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced. What should a Consultant recommend to accurately record the required work?

• Work Orders with Service Appointments
• Work Orders with Work Order Line Items
• Service Appointments and Service Appointment Line Items
• Work Orders with Products Consumed