Free Foundation Certificate in Business Analysis Exam FBA15 Exam Practice Test

Which of the following techniques can be used to pull together the results of an analysis of the external and internal business environment of an organisation?

• SWOT analysis.
  
• Resource audit.
  
• Five-forces model.
  
• Balanced business scorecard.
  

A stakeholder has been classified as 'some' on both the power/influence and interest axes of a power/interest grid. Which of the following would be an appropriate way of managing thisstakeholder?

• Keep on side.
  
• Keep watching.
  
• Keep informed.
  
• Keep satisfied.
  

When analysing stakeholders, it is useful to produce a stakeholder analysis grid. What is depicted on the axes of this grid?

• Objectives and interests.
  
• Power and influence.
  
• Perspectives and impacts.
  
• Power and interest.
  

Which of the following lists includes only activities that are defined as support activities in the value chain?

• Firm infrastructure, service, marketing and sales.
  
• Inbound logistics, outbound logistics, operations.
  
• Procurement, technology development, human resource management.
  
• Service, procurement, firm infrastructure.
  

Style guides, manuals and job descriptions are examples of what type of knowledge?

• Explicit.
  
• Implicit.
  
• Tacit.
  
• Organisational.
  

What is the final stage of the waterfall systems devebpment lifecycle?

• User acceptance testing.
  
• Post-implementation review.
  
• Benefits realisation.
  
• Implementation.
  

Which of the following statements is TRUE?

• Improving the business process is concerned with removing problems identified in the AS-IS process.
  
• Introducing bottlenecks is an important principle of business process re-design.
  
• It is not permissible to show decision diamonds on a swim-lane diagram.
  
• Processes cannot be improved by changing the sequence of activities alone.
  

When running workshops it is useful to have someone with a role that includes specific responsibility for keeping attendees focused on achieving the objective of the workshop. Which of the following terms describes this role?

• The arbitrator.
  
• The scribe.
  
• The stakeholder.
  
• The facilitator.
  

What occurs at handoffs when two actors do not synchronise their work?

• Errors.
  
• Queues.
  
• Functions.
  
• Decisions.
  

An entity type is a template for its entity occurrences. Which of the following is a template for objects?

• A class.
  
• A use case.
  
• An operation
  
• An actor.