Free Salesforce Energy and Utilities Cloud Accredited Professional Exam Energy-and-Utilities-Cloud Exam Practice Test

An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.What two licenses should be recommended and mapped in the future state architecture to align with the business vision?Service CloudContract Lifecycle Management (CLM)Configure Prince Quote (CPQ)Energy and utility Base

• Service Cloud: Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D. Energy and Utilities Base: Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector. Reference = Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes: https://www.salesforce.com/products/service-cloud/overview/, https://www.salesforce.com/products/industries/energy-and-utilities/overview/

An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

• Communications Cloud
• Marketing Cloud
• Sales Cloud
• Service Cloud

How is the Energy and Utilities Cloud solution installed on an org?

• Its included as part of core and will be deployed when licenses are purchased
• Its installed as a managed package and unmanaged components
• A specialized org that Salesforce creates with the solution installed is required
• The functionality is unlocked based on the license types assigned to the org

An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?

• Call Salesforce Support to get the Energy and Utilities Cloud information.
• Go to Setup -> Company Information -> Permission Set Licenses.
• Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
• Execute a SOQL query to retrieve the license count

A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.Which two approaches can the consultant take to achieve a consensus while building trust?

• Focus primarily on the contractor organization's concerns.
• Propose compromises between stakeholders that could result in collective positive outcomes.
• Demonstrate expertise right away to achieve the fastest stakeholder agreement
• Ask probing questions to understand and document the needs of all stakeholders.

An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.What two elements need to be defined during the discovery phase of the implementation?

• Identify the data sources to generate the customer's new connections reports and dashboards
• Define the business stakeholders for the customer's new connections process.
• Define the data to be migrated for the customer's connections process
• Define the metrics to measure the customer's new connections process.

An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

• Some customers existed on a legacy billing system from previous contracts
• Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
• The potential customer began their journey using WhatsApp.
• Credit ratings are actively used as a pricing input for small and medium business customers

An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD$60 monthly.Which two pricing metadata are needed when defining this price with Industries CPQ?

• A Pricing Plan Entry, with type as Price and charge type as Recurring
• A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
• A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
• A Pricing Variable, with type as Price and charge type as Recurring

Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

• Start evaluating products and offerings from as many third-party suppliers as possible.
• Immediately start building the solution in their favorite technology.
• install Salesforce Service Cloud and start building custom objects and APEX classes.
• Select the Energy and Utilities Cloud applications that best meet the company's needs

An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.How does the team get the required components into their development environment?

• The team should follow the documentation and migrate the required components into the* development environment.
• The team needs to copy and paste the required components from their trial environment into their development environment.
• The team should take a look at the application code, and then go and re-type the code into their development environment.
• The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.