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Total Questions: 639
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- (Exam Topic 1) The acronym CMM stands for:
Answer: C Next Question -
- (Exam Topic 6) What is Total Quality Management (TQM)? Describe four key points of the TQM approach. Type your answer in the box provided. Use options on the box toolbar to edit your response as needed before moving to the next question.
Answer: see,explanation,,Total,quality,management,(TQM),is,the,term,used,by,many,to,indicate,an,organization-wide,effort,of,continuous,process,improvement.,The,Federal,Quality,Institute,defines,TQM,as,a,strategic,,integrated,management,system,for,achieving,customer,satisfaction,,which,involves,all,managers,and,employees,and,uses,quantitative,methods,to,continuously,improve,an,organization's,processes.,,Some,additional,thoughts,on,TQM,include:,,The,improved,performance,is,directed,toward,satisfying,such,cross-functional,goals,as,quality,,cost,,schedule,,mission,,need,and,suitability.,,TQM,is,a,process,of,controlled,change.,,Central,to,the,TQM,approach,is,the,change,in,management,philosophy,regarding,the,"responsibility,for,quality.",Formerly,it,rested,with,a,separate,group,of,individuals,in,a,department/directorate/division,often,designated,as,quality,assurance.,Under,TQM,,the,responsibility,rests,with,every,employee,,beginning,with,top,management.,Skill,Category,2,provides,additional,insight,into,the,change,in,management,philosophy,,new,behaviors,for,management,and,leadership.,,TQM,is,accomplished,using,a,team,organization;,both,management,and,the,employees,are,members,of,"quality,teams",(also,called,process,improvement,or,process,action,teams),,that,focus,on,continuous,process,improvement.,Suggestions,to,improve,the,quality,of,a,particular,process,should,come,from,the,employees,and,the,managers,who,work,in,the,process,,as,they,know,it,best. Next Question -
- (Exam Topic 2) QA is a management function with emphasis on the process producing the product.
Answer: A Next Question -
- (Exam Topic 2) Matrix diagrams can be used for the following, except for:
Answer: A Next Question -
- (Exam Topic 4) Successful IT security programs consist of all the following EXCEPT:
Answer: D Next Question -
- (Exam Topic 4) Customer software requirements are an attribute of a:
Answer: A Next Question -
- (Exam Topic 2) As per Crosby, the first step for building an effective quality program is to:
Answer: C Next Question -
- (Exam Topic 2) Statistical Process Control is used to measure:
Answer: B Next Question -
- (Exam Topic 3) Which of the following is NOT a major concerns during the operation and maintenance of a purchased application or software?
Answer: B Next Question -
- (Exam Topic 1) Which of the following is NOT a QFD Horizontal Deployment?
Answer: C Next Question
Total Questions: 639