Free ServiceNow Certified System Administrator Exam CSA Exam Practice Test

A Role is defined as what?

• A collection of permissions
• A set of user access policies
• A Persona in a workflow
• A set of access control rules

What Service Catalog feature do you use to organize items into logical groups?

• Variable sets
• Catalog items
• Sections
• Categories

How are local flow variables accessed in the Flow Designer Data panel?

• As newly generated icons
• As scratchpad variables
• As new tabs
• As data pills

When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

• Client
• Server
• Browser
• Network

The baseline Service Catalog homepage contains links to which of the following components?

• Record Producers, Order Guides, and Catalog Items
• Order Guides, Item Variables, and Workflows
• Order Guides, Catalog Items, and Workflows
• Record Producers, Order Guides, and Item Variables

What role enables someone to authorize a request, with no other permissions on the platform?

• Approver [approver-user]
• Authorize [authorize-user]
• Reviewer [reviewer_user]
• Approver Group [approval_group]
• Verification [verify_user]

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.For Facilities, the item will be used for anyone in the company who needs room set up services.However, both departments have their own service catalogs. What do you do, to support these requirements?

• Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
• Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
• Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
• Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

How would you distinguish between a Base Class table and a Parent Class table?

• Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.
• Base Class table is not extended from another table. Parent class tables may be extended from another table.
• Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.
• Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,

When would you use the following steps?1, Homepage Admin > Pages2. Right click on Homepage record3. Select Unioad Portal Page

• To publish a Homepage to the Portal
• To retire a Homepage
• To delete a Homepage
• o To add a Homepage to an update set

Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

• Requests can contain many items; and Items can be any item from the catalog.
• Vendors can sell multiple products; and products can be sold by multiple vendors.
• A Task can trigger many Workflows; and a Workflow can trigger many Tasks
• A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.