Free Salesforce Community Cloud Consultant CRT-271 Exam Practice Test

Universal Containers is launching a Community to drive their channel sales. The requirements are as follows: * Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. * External partner users must be able to configure the quote using the pricing and quoting tool from the Community. * The pricing and quoting tool must support Community users. * Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers

• Integrate the Back-Office Legacy System using custom code development.
  
• Integrate the pricing and quoting tool by configuring external users to make it available in the Community
  
• Integrate the Back-Office Legacy System using Salesforce Connect
  
• Integrate the pricing and quoting tool by creating custom code to make it available in the Community
  

Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

• Enable Live Agent in Community Settings
  
• Add a custom Live Agent Lightning component
  
• Set up Live Agent in Community Management
  
• Configure Live Agent in the Salesforce org
  

You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?

• Custom Permission
  
• Custom Sharing Rule
  
• Records owned by community members are automatically shared with all internal users
  
• Custom Sharing Set
  
• Custom Sharing Group
  

Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?

• Navigate to the Contact Record and Enable the Contact as a Community User
  
• Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
  
• Add the Member Profile to the Community
  
• Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
  

A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.What should the Community Cloud consultant use to personalise content based on the Community member persona?Select one or more of the following:

• Visualforce Pages
  
• Content Management
  
• Custom Lightning Components
  
• Audience Targeting
  

Northern Trail Outfitters launched a Lightning Community. Community members reports being unable to view the menu option to see their work orders. The Salesforce Administrator has validated the following: - The user profile has read access to the work order object - The user profile has membership to the community What should the Salesforce administrator verify to troubleshoot this issue?

• Work Order is adding to the Navigation Menu in Community Builder
  
• Work Order is added to the navigation menu in administration
  
• The Work Order tile is added to Community workspaces
  
• The Work Order component is marked publicly viewable
  

Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?Select one or more of the following:

• Enable Knowledge and Articles
  
• Enable Entitlement and Milestone
  
• Enable Case Escalation rules
  
• Enable question-to-case functionality
  

Universal Containers need to set up a custom domain to create a branded Community experience with increased domain security.Which three steps should a Salesforce Admin take to meet these requirements?

• Configure profile/permissions for a Public user.
  
• Add the certificate that supports the specified domain.
  
• Select the option to allow Advanced Security in Community Management.
  
• Create a new certificate using Certificate and Key Management.
  
• In Setup, select Domains and click Add a Domain.
  

Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: * Customer Community * Customer Community Plus * Employee Community * Partner Community. Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers

• Customer Community Plus License
  
• Employee Community License
  
• Partner Community License
  
• LI Customer Community License
  

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

• Add the Global Header permission set to all Community users
  
• Edit the Partner Community profile so that the Knowledge tab is visible
  
• Update the Admin profile so that the Knowledge tab is visible
  
• Create a Knowledge article and make it visible to the appropriate channel