Free Salesforce Community Cloud Consultant CRT-271 Exam Practice Test

Universal Containers builds a Community with public access to Knowledge Articles and Q&

• The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?
  
• Enable 'Public can access the community' checkbox under General Settings in Community Builder.
  
• Add the Guest User profile to the members in Community Management.
  
• Go to the Guest User profile and give to the Visualforce page.
  
• Change the org-wide default sharing to Public Full Access.
  

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

• Create a new Case page in Community Builder and include required fields.
  
• Create a Global Action and update the layout to include required fields.
  
• Create a record type for Guest users and associate to the Case page layout.
  
• Create a custom case page for Guest users and add required fields.
  

What are two advantages of setting up a custom domain for a Community? Choose 2 answers

• Better compatibility with DNS servers around the globe
  
• Better security at domain name registrars
  
• Better Search Engine Optimization
  
• Better company branding
  

What declarative Community Branding features are available in the Community Builder? [Pick 3]

• Custom Fonts
  
• Company Logo
  
• Accessibility Colours Selection
  
• Overlay Colour
  
• Header Fonts
  

Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

• From the All Communities setup page
  
• From the Community Workspace
  
• From the Community site
  
• From the Community Builder
  

A Community Cloud consultant distributes the specialised real estate management Community using a Lightning Bolt solution. Which two items can be included in the Lightning Bolt solution? Choose 2 AnswersSelect one or more of the following:

• Custom applications
  
• Standard lightning community templates
  
• AppExchange applications
  
• Flows and flow categories
  

Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.The following are the requirements for their Community:- Branding is limited to the logo and company colour palette.- Chatter Groups will be used for private product collaboration.- Users should be able to submit a support case- Users should be able to view invoice information (external object using Salesforce Connect)- Users should be able to view order information (saved in the Standard Order object in Salesforce)Which three requirements can be accomplished with the Customer Service (Napili) Template?Choose 3 answers.

• Branding is limited to the logo and company colour palette.
  
• Chatter Groups will be used for private product collaboration.
  
• Users should be able to submit a support case
  
• Users should be able to view invoice information (external object using Salesforce Connect)
  
• Users should be able to view order information (saved in the Standard Order object in Salesforce)
  

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.Which users will be able to edit and delete Salesforce Files based on their licence?Select one or more of the following:

• Users with the Lightning External App licence
  
• Users with the Customer Community Plus licence
  
• Users with the High Volume Customer Portal Licence
  
• Users with the Customer Community licence
  

Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.

• Enable Live Agent in Community Settings.
  
• Add a custom Live Agent Lightning component.
  
• Set up Live Agent in Community Management.
  
• Configure Live Agent in the Salesforce org.
  

You wish to edit the Community Head Markup, where do you go to do this?

• Developer Console
  
• Community Builder >> Settings >> Advanced
  
• Upload a HTML static resource named 'Head Markup'
  
• Community Manager >> Administration >> Settings
  
• Modify the hidden Community Lightning Component which is displayed when editing the community