Free Salesforce Certified Sales Cloud Consultant CRT-251 Exam Practice Test

The consultant at Cloud Kicks has successfully implemented Einstein Lead Scoring. The VP of saleswants to see the effectiveness of this new functionality. What should the consultant do to fulfill this request?

• Create a custom report type for Sales Cloud Einstein records.
• Add the Einstein prediction column to the forecast list view.
• Add a standard dashboard for Sales Cloud Einstein.

Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts.What should the consultant recommend?

• Use a custom object to represent the previous companies.
• Implement the Contacts to Multiple Accounts feature.
• Implement Person Accounts to represent the relationship.

Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location.Which solution should the consultant recommend?

• Track total opportunity pipeline by lead source and location.
• Track total accounts created by lead source and location.
• Track total cases submitted by lead source and location.

Some of the large accounts at Northern Trail Outfitters have many contacts. Sales reps want to see how these contacts relate to each other and understand the reporting structure.Which feature should the consultant recommend to meet this requirement?

• Contact Hierarchy
• Contacts to Multiple Accounts
• Contact Roles

Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has closed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a fewof them.Which action can forecast managers perform?

• Share the forecast with any Sales Cloud user.
• Add territory forecast to the hierarchy.
• Add a Forecasts tab to the Sales app.

A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client.Which action should the consultant take first to ensure a smooth rollout for the sales team?

• Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.
• Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
• Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.

How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

• Demo Sales Cloud to end users.
• Establish KPIs for end users.
• Observe end users.

Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward.Which tool should a consultant recommend to meet the requirement?

• Salesforce Inbox
• Enhanced Email
• Einstein Activity Capture

The sales team at Cloud Kicks needs to track the number of retail locations for each of its leads. Once the lead is converted, the sales team wants to see the number of retail locations related to their customers. The service team also wants to view this information.What should the consultant do to meet this requirement?

• Create a custom object related to the Account and Lead objects to store the retail locations.
• Map the custom field from the Lead object to the custom field on the Account object during lead conversion.
• Add roll-up summary fields to calculate the number of retail locations related to the Account and Lead objects.

Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals.What should the consultant recommend to resolve the issue?

• Allow sales reps to mark the contact on each opportunity as ‘’Primary’’ to indicate the decision maker.
• Require sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage.
• Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.