Free Prepare for your Administrator Certification Exam CRT-101 Exam Practice Test

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customeris set to true, the first screen is skipped and the user is directed to the second screen.How should the administrator configure the decision element?

• Use the equals operator and {!$GlobalConstant.True} as the value.
• Use the equals operator and ''High Value Customer'' as the value.
• Use the contains operator and {!$GlobalConstant.False} as the value.
• Use the contains operator and ''High Value Customer'' as the value

The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doingsimple field updated when a lead is created to improve processing time.What tool should the administrator use to replace the workflow rules?

• Quick Action Flow
• Before Save Flow
• Scheduled Flow
• Screen Flow

Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue?

• Utilize a flow to identify the correct queue and assign the case.
• Use a custom email services to set the owner of the case upon creation.
• Create an Escalation Rules to send cases to the correct queue.
• Configure Email-to-Case so emails are delivered to the correct queue

The Administrator at Cloud Kicks need to automatically route support cases, regardless ofhow they are created, to a queue based on case priority.What tool should the administrator use?

• Email-to-Case
• Assignment Rules
• Auto-Response Rules
• Web-to-case

Sales users at Universal Containers are reporting that it is taking a long time to edit opportunityrecords. Normally, the only field they are editing is the Stage field.Which two options should the administrator recommend to help simplify the process?Choose 2 answers

• Add a path for stage to the opportunity record page.
• Use a Kanban list view for Opportunity.
• Configure an auto launched flow for Opportunity editing.
• Create a simplified Opportunity page layout.

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wantsto share all cross-sell opportunities with a team of subject matter experts in their organisation. Thecompany has different roles, and the organisation wide default opportunity is set to private.How should the administrator accomplish this?

• Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.
• Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.
• Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
• Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field valueof their Opportunities.What should an administrator suggest to meet this request?

• Define a new Stage picklist value.
• Create a custom field on Opportunity.
• Configure Forecasting support.
• Make the field editable on page layouts

Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning anopportunity over $1,000,000.Which feature meets this requirement?

• Key Deals
• Big Deal Alerts
• Activity Timeline.
• Performance chart.

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.What should an administrator do to meet the requirement?

• Enable Creation of Recurring Tasks.
• Flow to create recurring tasks.
• Workflow rule to create recurring tasks.
• Turn on Recurring Activities.

The administrator at cloud kicks has been told that users are unable to add repeating tasksin salesforce.Which two solutions the administrator use to ensure users are able to do this?Choose 2 Answers

• Enable creation of Recurring Tasks in Activity Settings
• Disable shares Activities.
• Add create Recurring series of Tasks field on Page Layouts
• Turn on Task Notifications service.