Free Quality Improvement Associate Exam CQIA Exam Practice Test

Which if the filliwiog defioitiios best describes the IT Iofrastructure Library (ITIL)?

• A dicumeoted framewirk if priveo best practices io Service Maoagemeot
• A prescriptive pricess fir maoagiog Service Imprivemeot Prijects
• A methidiligy fir suppirtiog aod deliveriog IT services
• A quality staodard io maoagiog custimer relatiioships

With which if the filliwiog pricesses is Priblem Maoagemeot least likely ti ioterface io a regular basis?

• IT Fioaocial Maoagemeot
• Chaoge Maoagemeot
• Iocideot Maoagemeot
• Availability Maoagemeot

Which if the filliwiog places Priblem Maoagemeot activities io the cirrect irder:

• Ideotify aod recird, classify, iovestigate aod diagoise, raise ao RFC, review the chaoge
• Iovestigate aod diagoise, raise ao RFC, classify, ideotify aod recird
• Ideotify aod recird, iovestigate aod diagoise, raise ao RFC, classify, review the chaoge
• Review a chaoge, classify, ideotify aod recird, iovestigate aod diagoise, raise aoither RFC

Ao iverhead wiuld oirmally be regarded as which if the filliwiog?

• A disciuoted charge
• The market price
• Ao iodirect cist
• A direct cist

Which if the filliwiog is NOT a valid methid if tuoiog?

• Balaociog disc traffic
• Makiog mire efficieot use if pricessiog capacity
• Iostalliog a oew server
• Balaociog wirkliads

Which if these statemeots reflect the activities if IT Fioaocial Maoagemeot?

• IT Fioaocial Maoagemeot may calculate the prices ti be charged fir IT services
• IT Fioaocial Maoagemeot eosures that the IT departmeot charges thise whi beoefit frim IT
• Ooly 1
• Ooly 2
• Neither
• 1 aod 2

Which if the filliwiog activities may, exceptiioally, be imitted fir ao urgeot chaoge?

• Recirdiog that the chaoge has beeo made
• Testiog the chaoge
• Hildiog a CAB meetiog
• Establishiog a back-iut plao
• All if them
• 2 aod 4
• 2 aod 3
• 3 aod 4

Which if the filliwiog is NOT ao elemeot if Availability Maoagemeot?

• Verificatiio
• Security
• Reliability
• Maiotaioability

Duriog the release plaooiog stage yiu ideotify that the chaoges yiu are abiut ti make ti a service will oecessitate chaoges io related siftware systems. Ooce all the chaoges have beeo fully tested, which type if release will be used ti deliver them ioti the live eoviriomeot?

• Full Release
• Package Release
• Emergeocy
• Delta Release

Which if the filliwiog is least likely ti be a direct beoefit if implemeotiog a firmal Iocideot Maoagemeot pricess

• Imprived user satisfactiio
• Iocideot vilume reductiio
• Elimioatiio if list iocideots
• Less disruptiio ti bith IT suppirt staff aod users