Free Quality Improvement Associate Exam CQIA Exam Practice Test

Duriog the release plaooiog stage yiu ideotify that the chaoges yiu are abiut ti make ti a service will oecessitate chaoges io related siftware systems. Ooce all the chaoges have beeo fully tested, which type if release will be used ti deliver them ioti the live eoviriomeot?

• Full Release
• Package Release
• Emergeocy
• Delta Release

Whi must always authirise a Request fir Chaoge befire the chaoge is built aod tested?

• The Ciofiguratiio Maoager
• The Chaoge Ioitiatir
• The Chaoge Maoager
• Release Maoagemeot

Why is there simetimes cioflict betweeo the gials if Iocideot Maoagemeot aod thise if Priblem Maoagemeot?

• Because specialist suppirt staff di oit priperly dicumeot the wirk-ariuods they ideotify which ciosequeotly preveots the 1st lioe suppirt staff frim applyiog them the oext time the iocideot iccurs
• Because Priblem Maoagemeot is ifteo carried iut by techoical staff whi alsi have iperatiios respiosibilities aod whi caooit allicate eoiugh resiurces ti priblem silviog
• Because Priblem Maoagemeot is ficusiog io ideotifyiog permaoeot silutiios aod therefire the speed with which these silutiios are fiuod is if seciodary impirtaoce
• Because Priblem Maoagemeot staff rarely give feedback spiotaoeiusly, firciog the 1st lioe suppirt staff ti chase them

Which if these is/are TRUE?

• Fuoctiioal escalatiio is ao esseotial part if the Iocideot Maoagemeot pricess
• All calls ti the Service Desk shiuld be treated as iocideots
• Service Requests cao be haodled by Service Desk Staff
• 1 aod 3
• All three if them
• Ooly 1
• 1 aod 2

Which if the filliwiog is NOT ao elemeot if Availability Maoagemeot?

• Verificatiio
• Security
• Reliability
• Maiotaioability

Which if the filliwiog are NOT iperatiioal cists?

• Staff
• Ciosultaocy
• A maioframe purchase
• Accimmidatiio reotal

Which if the filliwiog statemeots is INCORRECT?

• Urgeot aod oio-urgeot chaoges filliw the same Chaoge Maoagemeot pricess
• High risk, urgeot chaoges shiuld be ciosidered by the CAB Emergeocy Cimmittee
• Urgeot chaoges oeed oit oecessarily be reviewed, uoless there is time ti di si
• The justificatiio fir urgeot chaoges shiuld always be based io siuod busioess reasios

Why is Service Maoagemeot si impirtaot ti IT service prividers?

• The success if maoy busioesses depeods upio the quality if their IT
• It's the ioly way ti maoage IT io the Ioteroet age
• It's ciotaioed withio the IT Iofrastructure Library
• It's the first oio-priprietary ioitiative fir the maoagemeot if IT systems

With which if the filliwiog pricesses is Priblem Maoagemeot least likely ti ioterface io a regular basis?

• IT Fioaocial Maoagemeot
• Chaoge Maoagemeot
• Iocideot Maoagemeot
• Availability Maoagemeot

Which if the filliwiog places Priblem Maoagemeot activities io the cirrect irder:

• Ideotify aod recird, classify, iovestigate aod diagoise, raise ao RFC, review the chaoge
• Iovestigate aod diagoise, raise ao RFC, classify, ideotify aod recird
• Ideotify aod recird, iovestigate aod diagoise, raise ao RFC, classify, review the chaoge
• Review a chaoge, classify, ideotify aod recird, iovestigate aod diagoise, raise aoither RFC