Free Manager of Quality/Organizational Excellence Exam CMQ-OE Exam Practice Test

The constraint that is most often encountered by virtual teams that c ate via telephone and e-mail is the

• time zone differences
• cultural differences
• lack of body languages cues
• lack of common geographical space

Which of the following approaches indicates that a company has aligned its human resources with its strategic goals?

• Paying employees appropriately for the work they do
• Involving employees through the use of suggestion boxes and awards
• Providing on-the-job training and individualized job performance feedback
• Developing business objectives that include measures of customer and employee satisfaction

A company has entered into a partnership with a key supplier. All other sources for this key component have been eliminated. An auditor reports that the qualifying audit done by the previous auditor contained a significant omission. In this situation, the quality manager should do which of the following first?

• Inform the supplier of the problem
• Inform the chief executive officer of the omission
• Issue a stop-work order to prevent further impact to the organization
• Assess the impact of the auditor's omission

Which of the following tools is used for continuous evaluation of a project's status?

• Review checklist
• Fishbone diagram
• Affinity diagram
• Gantt chart

Which of the following is an example of one-on-one instruction?

• Self-directed
• Classroom
• On-the-job
• Facilitation

The manager for a quality improvement project at an organization receives the project charter duringthe initiation phase of a project.‘Which of the following information should the expect to find in this document?

• The initial project requirements, constraints, and assumption
• The work breakdown description (WBS) for the project
• The communications plan for this project
• The detailed risk assessment and the corresponding contingency plans for each risk

Which of the following terms refers to a systematic error?

• Bias
• Validity
• Reliability
• Standard deviation

To communicate effectively, managers must understand that their own culture is

• not the only culture
• not relevant in the workplace
• the subordinate culture
• the dominant culture

A quality inspector who has worked in the quality assurance department for five years goes to the quality manager and asks what is necessary to advance into a p as a quality If the y has adopted a TQM approach, the quality manager should respond in which of the following ways?

• "You will need to get more training to increase your skills”
• ''We should meet to discuss your needs and desires and a specific attainment plan.
• “We should talk with a representative in the Human Resources Department about positions in that area.”
• “You are doing a great job where you are, and you should have no problem advancing in the organization.”

The Baldrige criteria for performance excellence defines management by fact as including which of the following?

• Logistics planning
• Analysis of gathered data
• Reports on customer preferences
• Employee suggestion output