Free Manager of Quality/Organizational Excellence Exam CMQ-OE Exam Practice Test

During a process improvement effort, the team discovers that machine X is underutilized, but it is not a bottleneck in the operation. Under the theory of constraints, the team should make which of the following recommendations?

• Increase the flow of parts to machine X to maximize Inventory build up
• Keep a backlog of stock available at machine X
• Allow machine X 10 continue to have idle time
• Remove machine X and have a vendor supply the part

To be effective, a knowledge management system should include which of the following elements?

• A means of rewarding people who share what they know
• A data management system that can be accessed by only the information technology staff
• Experienced knowledge management consultants
• Experts who can review and approve be

Quality experts agree that most causes of quality problems can be attributed to an organization's

• line employees
• quality council
• quality department
• management

During the initial stage of a team's development, the most appropriate leadership style is

• facilitative
• authoritative
• directive
• participative

An organization has hired a quality consultant to help with its strategic planning process. If the company does not have a defined mission and vision, the consultant's first step should be to

• survey the organization's customers to identify their needs
• develop a charter for a cross-functional team to define the company’s mission and vision
• define the mission and vision clearly and have management communicate these definitions to all employees
• work with management to develop missions and vision statements

When Cp and Cpk valuers of a process are equal, the process average will be

• equal to target
• equal to the midpoint of the specification
• not equal to target
• not equal to the midpoint of the specification

A customer is performing a supplier qualification audit for a product that requires environmental control. To ensure that the supplier delivers a safe product. the customer should take which of the following actions?

• Obtain a liability waiver from the supplier
• Ensure that the supplier uses a coding system for identifying and tracing all of its products
• Establish a system to verify that the supplier can meet the specified control criteria
• Implement an environmental safety system in the receiving area

To identify product attributes that are important to customers, an organization should use which of the following techniques?

• Analyze product performance using statistical tools
• gather information using field market research
• Conduct simulations using returned products
• Survey internal customers who understand the customers and the product

In the Kano model, which of the following best defines an exciter attribute?

• These attributes can be rated as "important" but they are expected.
• These are articulated needs, what customers will say they need.
• These are unexpected but if offered, uener.ne "delight" and surprise the customer
• Satisfaction increases linearly as these attributes arc more fully delivered

Which of the following tools is used to determine whether special cause variation exists in a process?

• Fishbone diagram
• Cause and effect diagram
• Control chart
• Pareto chart