Free ServiceNow Certified Implementation Specialist – Software Asset Management Professional Exam CIS-SAM Exam Practice Test

When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

• ‘Group by’ or ‘Stacked by’
• ‘Group by’ and ‘Stacked by’
• ‘Stacked by’
• ‘Group by’

Which of the following features are available from the main publisher results screen of the License Workbench? (Choose three.)

• All Publishers
• Publisher Compliance
• Pinned Publishers
• Publisher License Metrics
• Publishers Out of Compliance
• Publisher Software Models

Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time. How would you satisfy this requirement?

• Update the Risk Property for Insufficient lead time
• Update the Risk Assessment Matrix for Insufficient lead time
• Update the Calculate Risk UI Action
• Update the Risk Matrix for insufficient lead time
• Update the Risk Condition for Insufficient lead time

Which of the following describes Practical Management within the capability blueprint?

• Improve management controls and drive immediate benefits.
• Know what you have so you can manage it.
• Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.
• Achieve best in-class.

How are the Software Asset Management Professional Plugins activated?

• They are requested from and activated by an admin user
• They are activated by the sam_developer user
• They are activated by the sam_admin user
• They are requested from and activated by ServiceNow support
• They are activated by default in the base ServiceNow system

How often is the scheduled job for the normalization process run?

• Nightly
• Weekly
• Every time Discovery is run
• Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized
• Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

When creating custom products: (Choose the best answer.)

• Custom products should not be tracked in ServiceNow.
• Custom products should not be created for anything included in the content library.
• Custom products are automatically created in the content library.
• Custom products should be created for anything included in the content library.

Client access is the right to use for a specific amount of time.

• True
• False

When a Software Installation record is created, ServiceNow attempts to match the installation to a:

• Software Entitlement
• Software Model
• Software Discovery Model
• Application Model

The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

• True
• False