Free Certified Implementation Specialist – IT Service Management Exam CIS-ITSM Exam Practice Test
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Total Questions: 172
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A problem record is the Parent to what record?
Answer: C Next Question -
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.When you click the Re-Analyze button, what state Is set on the problem record?
Answer: B Next Question -
What are the different ways a user can provide feedback on a knowledge article?Choose 4 answers
Answer: C, D, E, F Next Question -
What would you use to create Incident records based on email sent by users or systems?
Answer: C Next Question -
Which of the following roles has the ability to create and manage user criteria for service catalogs?
Answer: B Next Question -
When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?Choose 3 answers
Answer: A, D, E Next Question -
Incidents are stored what table?
Answer: B Next Question -
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
Answer: A Next Question -
Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.Which roles would enable you to make these required changes?Choose 2 answers
Answer: B, C Next Question -
What are the components of a Flow Action?
Answer: C Next Question
Total Questions: 172