Free Certified Implementation Specialist – IT Service Management Exam CIS-ITSM Exam Practice Test

When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

• Editors
• Item Admins
• Authors
• Item Owners

What are two effective measures of performance for the Problem Management process?Choose 2 answers

• Number of Problem that have Breached SLAs
• Average Problem Resolution Time
• Percentage of Problem Resolution within SLA by Category
• Problems older than 30 days by Priority and State

What are key relationships between Change and Release Management? (Choose three.)

• Release management application is required, to use the Change management application
• Change includes planning and approvals; Release includes building, testing and execution of changes
• A Release can contain one or more Changes
• A Change can contain one or more Releases
• Change management provides governance, which includes Release management

What are the components of a Flow Action?

• Processes, Subprocess aid Action Steps
• Indexes, Processes and Outputs
• Inputs Action Steps and Outputs
• Inputs Processes, Subprocesses and Outputs

How are Features related to Products and Releases?

• Products have associated features, which are organized into releases
• Products use features to define release types
• Features are included in releases, not associated with products
• Emergency releases can include products and features

Which role would give you access to the CI Class Manager?

• ecmdb_admin
• ecmdb
• class_manager
• sn_class_manager

Which level are service commitments associated in the service portfolio taxonomy?

• Offering
• Portfolio
• Node
• Service

What are the different ways a user can provide feedback on a knowledge article?Choose 4 answers

• Helpful?
• 10 Star scale
• Comment on Article
• Pin Article
• 5 Star scale
• Flag Article

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

• Application Menus
• Report
• Dependency view
• CI Class Manager

Which of the following are defined for a given change model?Choose 3 answers

• State transition conditions
• State model
• State transitions
• Phase model
• Phase transitions