Free Certified Implementation Specialist – Human Resources Exam CIS-HR Exam Practice Test

When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

• HR Service, Topic Detail, COE.
  
• HR Service, Topic Category, Activity Category, Activities, COE.
  
• HR Service, Topic Category, COE.
  
• HR Service, Topic Detail, Topic Category, COE.
  

How does ServiceNow know which HR Template to use on an HR Case?

• The HR Template is referenced on the HR Service record.
  
• The HR Template is referenced on the record producer form.
  
• Each COE has a specific HR Template.
  
• The HR Template is selected directly on the Catalog item.
  

If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

• HR Service and HR Template.
  
• HR Service, HR Template, and Record Producer.
  
• HR Service.
  
• HR Service, HR Template, Record Producer, and Lifecycle event type.
  

When creating a PDF Document Template, where does the list of Document Revisions come from?

• From Managed Documents
  
• From Document Templates
  
• From Knowledge Articles
  
• From System Documents
  

What defines an employee's access to the HR Service Portal / Employee Service Center?

• Group membership
  
• User Criteria
  
• HR Criteria
  
• Client Roles
  

What do Client Roles define?

• Groups for the customer's clients.
  
• Roles that come into force if user uses a browser client.
  
• Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
  
• Access for new hires, employees, alumni, contingent, and contract workers.
  

In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)

• Properties
  
• Gauges
  
• Dashboards
  
• Lists
  
• Overviews
  
• Forms
  

When a Guided Setup task is marked as complete, how can it be reopened?

• Closed tasks cannot be reopened
  
• Click the Mark as Incomplete button
  
• Submit a request in HI
  
• Restart the Guided Setup entirely
  

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

• Add the Delegated Developer role to your User record
  
• From the User dropdown in the banner, elevate your role to security_admin
  
• Manually add the security_admin role to your User record
  
• Nothing would need to be done
  

An HR Admin without the System Admin role can do what? (Choose three.)

• Grant roles to users or groups
  
• Modify the HR Administration > Properties
  
• Reset user passwords
  
• Create HR Criteria
  
• Configure business rules
  
• Add users to groups