Free Certified Implementation Specialist – Human Resources Exam CIS-HR Exam Practice Test

If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

• the activity must be manually closed by the HR professional
  
• the Lifecycle Event will be canceled
  
• the activity must be manually closed by the Subject person
  
• the activity will be skipped
  

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

• Matching Rules
  
• Client Rules
  
• ACLs
  
• Escalation Rules
  

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.What else must be done to allow the Script Includes to work in the HR application?

• The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
  
• You must create a custom ACL to allow the script includes to work.
  
• The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
  
• You must change Scope for the script includes to work.
  

What defines an employee's access to the HR Service Portal / Employee Service Center?

• Group membership
  
• User Criteria
  
• HR Criteria
  
• Client Roles
  

If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

• Checklist
  
• Fulfiller Instructions
  
• Lifecycle Event type
  
• Record Producer
  

What do Client Roles define?

• Groups for the customer's clients.
  
• Roles that come into force if user uses a browser client.
  
• Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
  
• Access for new hires, employees, alumni, contingent, and contract workers.
  

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

• Document Template
  
• Upload File
  
• HR Service Template
  
• User Criteria
  
• HR Template
  
• HR Profiles
  
• HR Criteria
  

What type of information does the HR Profile contain?

• Personal employee data
  
• Group membership and role information
  
• User login and department information
  
• A user's password
  

When does the HR Template populate information on the HR Case form?

• When the Opened for person is selected
  
• When the Assignment group is selected.
  
• When the HR Case Type is selected.
  
• When the HR service is selected on the HR Case Creation form.
  

In the base ServiceNow instance, how are User Criteria used?

• To control which users can access the HR Case application
  
• To control what a user sees in the information and suggested reading widgets
  
• To control read and write access to Knowledge bases and articles
  
• To control which users can access the HR Service Portal