Free Certified Implementation Specialist – Hardware Asset Management Exam CIS-HAM Exam Practice Test

When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

• The software allocations remain with the hardware asset and need to be reclaimed manually.
• The software allocations are automatically returned back into inventory.
• The software allocations are removed from the asset, but not returned to inventory.
• The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
• The behavior is controlled by the configurable system property glide.ham.retire_sw().

Which features are part of the ServiceNow Mobile App? (Choose two.)

• Provides end users visibility to their assigned hardware
• Enables reclamation of mobile devices
• Provides users visibility to their disposed consumables
• Enables end users to log incidents for their assigned assets

Which of the following are components of the asset request structure? (Choose three.)

• Procurement orders
• Transfer orders
• Stock order tasks
• Purchase orders
• Catalog tasks

What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

• Hardware asset disposal status
• New hardware assets found by audits
• Hardware assets disposed (YTD)
• Consumable models up for End of Life

What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

• Replacement parts
• Storage costs
• Maintenance agreements
• Warranty costs

What is the third tier of the capability blueprint?

• Practical management
• Strategic conformance
• Trustworthy data
• Operational integration
• Financial management

What information would you track for a configuration item (CI) versus an asset? (Choose two.)

• Financial
• Lifecycle
• Contractual
• Operational
• Relationship

Which catalogs support the request and procurement process? (Choose three.)

• Product Catalog
• Vendor Catalog
• Asset Catalog
• Service Catalog
• Procurement Catalog

Which mobile app allows the user to conduct an inventory audit?

• ServiceNow Agent mobile app
• Mobile My Inventory
• Mobile Hardware Asset Management
• Mobile My Assets
• ServiceNow Inventory mobile app

With regard to Contract Management notifications, what is the most important contract dale to be aware of?

• Extend date
• Renew date
• Expire date
• Start date