Free ServiceNow Certified Implementation Specialist – Field Service Management Exam CIS-FSM Exam Practice Test

Which of the following resources are critical for a successful implementation? (Choose five.)

• Chief Executive Officer
• Customer Service Agent
• Field service manager
• Chief Information Officer
• Field service agent
• System Administrator
• Dispatcher
• Qualifier

Which operational role is responsible for scheduling appointments and assigning tasks to agents?

• wm_admin
• wm_manager
• wm_qualifier
• wm_dispatcher

As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

• Time worked
• Labor rate cards
• Rate types
• Time cards

Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a default weight of?

• 5
• 10
• 15
• 20

What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

• Calc Estimated Duration Assigned to
• Process Dynamic Scheduling Auto Assignment
• Show Auto Route
• Optimize Task Routing

In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?

• Labor rate cards
• Time sheet policies
• Time worked categories
• Standard rate types

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)

• Type of work not preferred
• Skills mismatch
• Not a preferred customer
• Parts unavailable

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

• Not a preferred customer
• Type of work not preferred
• Parts unavailable
• Customer unavailable
• Stalls mismatch
• Schedule conflict

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

• Reactive field service
• Internal field service
• External field service
• Predictive field service

What do you need to configure an appointment booking service? (Choose three.)

• Contextual search
• A record producer
• Appointment booking variable set
• A work order template
• Recipients list
• Publication article