Free ServiceNow Certified Implementation Specialist – Field Service Management Exam CIS-FSM Exam Practice Test
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Total Questions: 0
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Which operational role typically creates personal events for an agent's calendar?
Answer: B Next Question -
Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)
Answer: A, ,D Next Question -
Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)
Answer: A, ,E Next Question -
Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?
Answer: D Next Question -
What criteria are utilized in auto-assignment of work order tasks? (Choose three.)
Answer: C, ,D, ,E Next Question -
As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?
Answer: D Next Question -
When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?
Answer: B Next Question -
What allows for more accurately tracking agent’s locations through mobile devices?
Answer: A Next Question -
When using territory management, what can field service admins assign to an individual or group?
Answer: D Next Question -
Task filters, task ordering rules, and un-assignment constraints are key components of which feature?
Answer: D Next Question
Total Questions: 0