Free Certified Implementation Specialist-Event Management Exam CIS-EM Exam Practice Test

A support agent resolves an incident associated with an alert. What is the best method to close the alert?

• Set the evt_mgmt.incident_closes_alert
• Set the evt_mgmt.alert_closes_incident
• Switch over to the alert form and close the alert manually
• Create a business rule on the alert table to match the associated Incident with its respective alert
• Create a business rule on the incident table

What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

• The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
• The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
• All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
• A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

A dynamic grouping of CIs based upon common criteria (filtered CI classes) that can be visualized in operator workspace is called?

• A business service
• A technical service
• An application service
• A manual service
• A scoped service

What would be the primary use case for creating Javascripts in Event Management?

• To create a customized pull connector to retrieve events on behalf of an event source
• To automatically populate the Configuration Management Database (CMDB)
• To parse a nodename out of your raw event data in an event rule
• To run as part of a remediation workflow for IT alerts that fail to execute

What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

• This requires a minimum of three MID Servers - two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).
• This requires a MID Web Server in addition to the MID Server.
• Nothing additional is required; this is handled by the MID Server.
• This requires a minimum of two MID Servers - one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).

What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)

• Correctness
• Completeness
• Configuration
• Conciseness
• Conformity
• Compliance

MID Servers provide important functions in your ITOM Health deployment.What does MID stand for?

• Management, Instrumentation, and Discovery
• Messaging, Integration, and Data
• Monitoring, Insight, and Domain
• Maintenance, Information, and Distribution

Which is the best option to reduce latency issues when receiving events?

• Verify bucket field in em_event table > 0
• Verify event_processor_job_count = 2
• Verify event_processor_job_count = 0
• Verify event_processor_enable_multi_node = 2

What are the valid states an alert can be in during its lifecycle?

• Open, Reopen, Flapping, Closed
• New, Updating, Waiting, Complete
• Open, Updating, Swinging, Closed
• Open, Warning, Flapping, Clear

To determine the top incidents for the CI associated with an alert, where is the best place to look?

• Alert Insights
• Incident List View
• CMDB Health Dashboard
• Event Management Overview page